Receptionist (Maternity Cover 14mths)

Aimbridge; Bradley Stoke; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality brand in Bradley Stoke seeks a Front Office team member to ensure a smooth check-in/out process for guests. Strong communication and organizational skills are essential, along with attention to detail. The role supports overall operations, promotes hotel services, and ensures compliance with regulations. Attractive benefits include training, discounts, and flexible pay options.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay management

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Qualifications

• Excellent communication skills, both verbal and written.
• Good organizational skills to manage workload efficiently.
• Detail-oriented to ensure accurate guest information.
• Basic computer skills and experience with hotel management software a plus.

Responsibilities

• Ensure smooth check in/out process for guests.
• Report guest feedback to Front Office Manager.
• Maximize room occupancy and promote hotel services.
• Ensure compliance with security, fire regulations, and health and safety legislation.
• Support colleagues across all areas to ensure a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera or Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to ensuring that all employees are treated fairly and with respect, regardless of their background or circumstances.