Receptionist - Maternity Cover

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prestigious hotel in the UK is seeking a dedicated receptionist to enhance the guest experience by providing outstanding customer service. You will be responsible for welcoming guests, managing room assignments, and handling inquiries while ensuring guest satisfaction. The ideal candidate should excel in customer service, and multitasking, and possess strong organizational skills. Extensive training and employee perks, including free health club membership, are offered.

Benefits

Free health club membership

Discounts across The QHotels Collection

Training support

FREE parking

Employee Assistance Program

Qualifications

• Customer-focused with a passion for service excellence.
• Experience in hospitality or similar field preferred.
• Strong conflict resolution and multitasking capabilities.

Responsibilities

• Greet guests and provide a welcoming first impression.
• Handle guest inquiries and complaints professionally.
• Manage administrative duties including room assignments and payments.

Skills

Passion for customer service

Experience in a customer-facing role

Conflict resolution experience

Ability to work under pressure

Strong time management

Organisational skills

Job description

Social network you want to login/join with:

Do you thrive on delivering
outstanding customer service?

Are you a natural people
person?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development opportunities
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You will be the first
impression a guest will have upon arriving at the
hotel, you’ll greet guests, assign rooms,
take payments and handle general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for
me?

Passion for customer
service
Experience in a customer-facing role
Conflict resolution experience
Ability to work under pressure and multi-task
Strong time management and organisational skills

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant, and a Whisky snug, and we offer afternoon tea as well as private dining and meeting spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud
to be a Disability Confident employer and we are committed to
diversity, inclusion, and equal opportunities for all. We believe
everyone should be treated equally, so if you require any reasonable
adjustments at any stage of the recruitment process, please do not hesitate to
let us know so we can make the necessary changes.

The QHotels Collection proudly
supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.