Receptionist - Maternity Cover

Village Hotels; Greater Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality company in Greater Manchester is seeking enthusiastic team players to join their reception team. You will be the first contact for guests, providing a warm and vibrant welcome while addressing queries and enhancing guest experiences. Ideal candidates are personable, proactive, and capable of creating memorable interactions. This role offers various benefits, including health memberships, flexible hours, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Flexible working hours

Employee Assistance Programme

Pension scheme

Life Insurance

Qualifications

• Ability to deliver a warm, vibrant welcome to guests.
• Excellent memory to personalize interactions with returning guests.
• Strong problem-solving skills to address guest concerns proactively.

Responsibilities

• Ensure every guest receives a friendly welcome.
• Provide detailed information about the hotel and local area.
• Solve problems before they escalate into issues.

Skills

Personality

Proactive problem-solving

Strong communication

Team player

Job description

First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest receives a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they become issues. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that stands out from the competition.

Join us, and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• An exciting Mobile Gaming training platform across various hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, plus monthly well-being programs to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones.
• Electric car salary sacrifice scheme.
• Your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Various BIG People Days to celebrate and reward employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&Cs apply based on your contract.

What we need from you:

• Personality, and bags of it.
• A great memory to add a personal touch for returning guests.
• Proactive problem-solving skills.
• A passion for delivering the best guest experience.
• Strong communication skills.
• Team player with the ability to partner with other departments.

Come and be part of something new and special—Work, Grow & Play the Village Way!