Receptionist | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Receptionist to join their Emergency Department Administration Team. This role involves managing patient bookings, handling inquiries, and performing clerical tasks in a dynamic 24-hour environment. The ideal candidate should be a motivated team player with strong organizational skills and attention to detail. This position offers opportunities for development and a supportive work culture.

Benefits

Access to learning and development opportunities

Caring environment for health and wellbeing

Commitment to diversity and inclusion

Qualifications

• Motivated and dynamic individual.
• Ability to maintain confidentiality and comply with the Data Protection Act.

Responsibilities

• General reception duties – booking in patients upon arrival.
• Handle routine enquiries from staff and patients.
• General clerical duties like sorting and filing.

Skills

Attention to detail

Organizational skills

Flexibility

Team player

Ability to work in a fast-paced environment

Tools

Hive

Adastra

One Response

Job description

Are you interested a being at the forefront of our Emergency Department at North Manchester General Hospital?

We have an exciting opportunity to join the Emergency Department Administration Team at North Manchester General Hospital as a Receptionist. An opportunity has arisen for a dynamic individual to join the Administration Team at the hospital.

The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast‑paced environment, be adaptable and willing to take on various duties. As the ED department is open 24 hours this role gives you the opportunity to work a variable shift pattern including overnight.

By joining our exciting journey, you will become part of North Manchester's passionate, talented team and have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years.

DUTIES AND RESPONSIBILITIES

• General reception duties – booking in patients upon arrival in the department
• General telephone call/queries both internal and external
• General clerical duties - sorting, filing, photocopying, scanning
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person
• Booking Patient Transport when required for patients
• Booking in arrivals of ambulances within the department
• Use of hospital computer systems/programmes, such as Hive, Adastra, One Response
• Follow Departmental or Standard Operation Procedures (SOPs)
• Take part in departmental audits as and when required
• Complying with the Data Protection Act in relation to confidential data

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we’re All Here For You – every step of the way. Join us today.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 2 Dec 2025.