Receptionist - Manchester (AGMCR)

Rapport Guest Services; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Manchester seeks a corporate receptionist for a prestigious site. The role involves providing excellent customer service, managing inquiries, and collaborating with various departments to ensure an outstanding experience. This full-time position offers numerous personal and professional development opportunities, alongside a comprehensive benefits package.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

WOW Awards for exceptional contributions

Paid day off to support a cause

Qualifications

• Upbeat personality with integrity and positivity.
• Genuine passion for outstanding service.
• Adaptability in communication for different audiences.

Responsibilities

• Ensure a seamless journey for all stakeholders.
• Respond promptly to inquiries.
• Manage email communications professionally.

Skills

Customer-focused

Communication

Organisational skills

Attention to detail

Positive attitude

Job description

Social network you want to login/join with:

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Client:

Rapport Guest Services

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bea7f9febf50

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Introduction

We are looking for a corporate receptionist to join our Rapport team at our prestigious client's offices, based in the heart of Manchester. If you are passionate about providing great service, then we would love to receive your application.

Step into a dynamic environment where every detail matters, allowing you to make a truly memorable impression. We are seeking a vibrant and imaginative individual to become part of our award-winning Front of House team at a prestigious client site in Manchester. Embrace the opportunity to make a significant impact every day!

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM)

Some of our benefits include:

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Ensuring a memorable and seamless journey through engagement and innovation for all key stakeholders
• Delivering a friendly and prompt response to incoming telephone and email inquiries
• Managing email communications with professionalism and efficiency
• Accurately recording booking details in the room reservation system
• Understanding room capacities, facilities, and setup options to optimise meeting space
• Familiarising yourself with hospitality offerings in client meeting areas, including restaurant and private dining menus
• Collaborating effectively with team members and other departments to ensure seamless service delivery

The ideal candidate will

• Bring an upbeat personality, showcasing integrity and a positive, can-do attitude
• Have a genuine passion for delivering outstanding service and take pride in their role within the team
• Be customer-focused, with ability to create rapport and connect with individuals at all levels
• Communicate effectively, adapting their style to suit different audiences and situations
• Exhibit strong organisational skills, adept at prioritising tasks and managing a dynamic workload
• Possess a keen eye for detail, ensuring accuracy in all aspects of their work
• Embrace a collaborative spirit, eager to support teammates and contribute to a positive workplace culture
• Approach challenges with creativity and enthusiasm, always looking for innovative solutions to enhance service delivery

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.