Receptionist, Malmaison

Hotel Du Vin; Liverpool City Region; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting opportunity awaits at a renowned hotel brand for a passionate receptionist. In this role, you'll be the face of the establishment, ensuring guests have a memorable experience. With a focus on high standards and exceptional service, you'll thrive in a supportive environment that promotes internal development. Enjoy numerous perks, including discounted stays and fully funded apprenticeship programs, while being part of a team that values sustainability and community support. If you love making guests smile and want to grow in your career, this role is perfect for you.

Benefits

Discounted staff room rates

Dining discounts

Fully funded apprenticeship programs

Healthcare Cash Plans

Referral bonuses

Professional uniform

Wellness activities

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Natural charm and passion for service.
• Ability to handle guest queries effectively.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure high standards of service and guest satisfaction.

Skills

Customer Service

Hospitality

Communication

Education

High School Diploma

Job description

Receptionist at Malmaison

We are looking for a friendly, passionate, and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Malmaison.

You must have a natural hospitality charm and a passion for service. Your goal is to ensure our guests have the best experience possible, handling queries of all types.

As a Receptionist, you are the first and last person our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

If high standards come naturally to you, and you love making guests smile daily, knowing you've delivered exceptional service, then this role is for you. Be part of something different, working with the best food, drinks, and a brand you'll be proud of.

At Malmaison, we create unforgettable memories for our guests. This role could be your next step into a supervisory position. We actively promote internal development and progression, with plans to hire 100 new apprentices by year-end. Candidates will have the opportunity to enroll in our apprenticeship scheme after completing their probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% discount on dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, and medical needs from £5/month.
• Referral bonuses up to £1500 for referring new staff.
• A professional uniform that looks great.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream, allowing instant access to earned wages, real-time wage tracking, and financial tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner and bed & breakfast.
• Support for The Brain Charity, helping those with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7 for you and your family.

Our Sustainability Goals include:

• Using 100% renewable energy, mainly from UK wind farms.
• Recycling at least 70% of hotel waste.
• Switching to chemical-free cleaning systems and eco-friendly kitchen systems.
• Encouraging volunteering for sustainable charities two days per year on full pay.

If you're interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.