Receptionist, Malmaison

Hotel Du Vin; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a friendly and passionate Receptionist to join their team. You will be the face of the hotel, ensuring exceptional service for guests, managing queries, and contributing to a welcoming atmosphere. With competitive pay and opportunities for professional growth, this role promises to develop skills and career advancement.

Benefits

Heavily discounted Staff Room Rates

50% off dining for friends and family

35% off in Brasseries and Bistros

Fully funded Apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes for successful hires

Professional uniform

Complimentary stays on work anniversaries

Qualifications

• Must have a natural hospitality charm.
• Passion for service is essential.

Responsibilities

• Be the first and last person our guests see.
• Ensure guests have the best experience.
• Handle all guest queries.

Skills

Hospitality charm

Passion for service

High standards

Job description

Receptionist, Malmaison
Rate of pay / Hours
Type of contract
Location

We are looking for a friendly, passionate, and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn new skills, and build a career with Malmaison.

You must have a natural hospitality charm and a passion for service. Your goal will be to make our guests' experience the best it can be, handling queries of all types.

As a Receptionist, you are the first and last person our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

High standards should come naturally to you. If you love people and making guests smile daily, knowing you’ve delivered exceptional service, this could be the perfect role for you. If you want to be part of something different, working with the best food, drink, and a brand you can be proud of, we want to hear from you.

At Malmaison, we create unforgettable memories for our guests. This role could be your next step into a Supervisory position. We actively promote internal development and progression, with plans to add 100 new apprentices by year-end. Candidates will have the opportunity to enroll in our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• 50% off our best available rate for friends and family.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs supporting your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans—dental, optical, medical, and more from £5/month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks great.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Wagestream—instant access to your earned wages, helping you manage your money better.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for neurological health through our sponsorship of The Brain Charity.
• Employee Assistance Programme—confidential advice for you and your family, available 24/7.

Our Sustainability Goals:

• 100% renewable energy for our electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and Sustainability Council initiatives.
• Transition to chemical-free cleaning systems and eco-friendly kitchen practices.
• Volunteering for sustainable charities—2 days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers, welcoming applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.