Receptionist, Malmaison

Malmaison Hotel Du Vin Holdings Limited; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Glasgow is seeking a friendly and energetic receptionist. This role involves ensuring guests receive exceptional service and handling queries. The ideal candidate should possess a natural charm for hospitality and a passion for service. There are opportunities for internal development, including a funded apprenticeship program. The position offers competitive pay and various employee perks.

Benefits

Discounted staff room rates

Dining discounts

Funded apprenticeship programs

Cycle to work scheme

Healthcare cash plans

Referral bonuses

Employee assistance program

Qualifications

• Experience in customer service is advantageous.
• Ability to create memorable experiences for guests.
• Team player with a dynamic approach.

Responsibilities

• Serve as the first point of contact for guests.
• Handle queries and ensure exceptional service.
• Be involved in creating unforgettable memories.

Skills

Natural hospitality charm

Passion for service

Ability to handle queries

High standards

Job description

Receptionist, Malmaison
Rate of Pay / Hours
Type of Contract
Location

We are looking for a friendly, passionate, and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Malmaison.

You must have a natural hospitality charm and a passion for service. Your goal will be to make our guests' experience the best it can be, handling queries of all types.

As a Receptionist, you are the first and last person our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

High standards should come naturally to you. Do you love making people smile and delivering exceptional service? Are you looking to be part of a dynamic team working with excellent food, drinks, and a brand you can be proud of?

At Malmaison, we create unforgettable memories for our guests. This role could be your next step into a supervisory position. We actively support internal development and progression, with plans to onboard 100 new apprentices by year-end. Candidates will have the opportunity to enroll in our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• 50% off the best available rate for friends and family.
• 35% discount on dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme, saving up to 40% on bikes.
• Healthcare Cash Plans including dental, optical, and medical cover from £5/month.
• Referral bonuses up to £1500 for successful hires.
• A professional uniform.
• Wellness and National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, and Mental Health Awareness Week.
• Access to Wagestream, allowing instant access to earned wages, financial tips, and savings options.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, aiding individuals with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7.

Our Sustainability Goals include:

• 100% renewable energy for our electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, with efforts led by our Sustainability Council.
• Transition to chemical-free cleaning systems and eco-friendly kitchen practices.
• Providing paid volunteer days for sustainable charity work.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.