Receptionist (M/F/X)

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hotel brand is seeking a Receptionist to serve as the welcoming face for guests. In this role, you will manage guest check-ins, handle reservations, and provide outstanding service. Ideal candidates will have excellent communication and interpersonal skills, and experience in hospitality is a plus but not required. Join a global hospitality family and enjoy benefits such as complimentary stays and career mobility.

Benefits

Complimentary stays in UK hotels

50% discount at Accor restaurants

Continuous development through Accor Academy

Access to wellbeing support programs

Qualifications

• Strong communication and interpersonal skills required.
• Calm and solution-oriented under pressure.
• Ability to use hotel systems confidently; training will be provided.
• Fluent English speaker.

Responsibilities

• Welcome and check-in guests with enthusiasm.
• Handle reservations, queries, and payments efficiently.
• Collaborate with departments for a smooth guest journey.
• Support the front office team as needed.

Skills

Communication

Interpersonal Skills

Problem Solving

Job description

Company Description

Join us at Accor, where life pulses with passion!

At the Ibis Budget London Heathrow Central, part of the Accor Group, we are committed to creating unforgettable moments for our guests – connecting hearts from arrival to farewell.

Whether You’re Here For a Job, a Career, Or a Calling, We Offer You The Tools To Grow, Thrive, And Express Your Unique Personality. As Part Of The Accor Family, You Will Benefit From

• Complimentary stays in our UK hotels & 50% discount in any Accor restaurant (T&Cs apply)
• Reduced rates in over 5,000 Accor properties globally
• Continuous development through the Accor Academy
• Access to wellbeing support programs
• Limitless career mobility across 100+ countries
• An inclusive, sustainable and supportive working environment
  
  

We aim to inspire and empower every team member to reach their potential – because you matter.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

As our next Receptionist, you will be the warm, welcoming face of [Hotel Name] and the first point of contact for every guest.

You Will

• Welcome and check-in guests with enthusiasm and professionalism
• Handle reservations, queries and payments efficiently
• Collaborate with all hotel departments to ensure a smooth guest journey
• Provide support and cover for the front office team on short notice
• Bring your personality to the role and make each guest interaction memorable
  
  

This is a casual contract, ideal for candidates who are flexible with shifts (including weekends and holidays) and live locally to allow for last-minute availability.

You’ll be trained in all front-of-house operations and safety procedures to ensure confidence in your role. Plus, we’ll offer you a one-night stay at the hotel so you can experience our guest journey for yourself!

Qualifications

We’re looking for someone who:

• Has strong communication and interpersonal skills
• Remains calm and solution-oriented under pressure
• Is confident using hotel systems (training will be provided)
• Speaks fluent English – other languages are a plus!
• Lives locally or can reliably commute at short notice
• Has the right to work in the UK
  
  

Previous experience in hospitality or customer-facing roles is desirable but not essential – we value your attitude and willingness to learn.

Additional Information

By joining the Ibis Budget London Heathrow Central, you become part of a global hospitality family. With Accor, you can work with purpose, grow professionally, and discover career opportunities across the globe.

We believe in diversity and inclusion and are committed to fostering an environment where everyone belongs and can thrive.

Interested?

We’d love to hear from you. Apply now!