Receptionist Luxury Aparthotel

Urban Chic; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Urban Chic is seeking a professional Receptionist to enhance guest experience at their Paddington aparthotel. This role calls for an enthusiastic individual with at least 2 years of relevant experience, excellent communication skills, and the ability to manage a variety of front-desk tasks. Enjoy competitive pay, benefits including medical insurance, and a vibrant work environment.

Benefits

28 days holiday, plus an extra paid day off for your birthday

Vitality medical insurance

Employee Assistance Programme

Employee rates for family bookings

Refer-a-friend bonus scheme

Annual employee recognition awards

Team social events

Company pension

Health & wellbeing programme

Private medical insurance

Qualifications

• At least 2 years experience in a front-of-house or guest-facing role.
• Fluent spoken and written English; additional languages are a bonus.
• Confidence in handling guest concerns.

Responsibilities

• Welcoming guests and managing check-in/check-out procedures.
• Coordinating with housekeeping and maintenance.
• Carrying out daily apartment inspections.

Skills

Communication

Organisational skills

Multitasking

Proactivity

Tools

Microsoft Office

Job description

Urban Chic, one of London's most stylish and design-led serviced apartment providers, is looking for a confident and professional Receptionist to join the team at Chilworth Court, our elegant aparthotel in Paddington.. . As our Receptionist, you'll be the first person our guests see and speak to, setting the tone for a welcoming, professional, and seamless experience. This is a key front-of-house role in a boutique setting where no two days are the same, and where you'll often be the main point of contact on-site.. . At Urban Chic, we're proud of our progress and ambitions. We're working hard to become an employer of choice, a place where people feel respected, supported, and proud of the contribution they make each day.. . **What you will receive:**. - 28 days holiday, plus an extra paid day off for your birthday. - Vitality medical insurance, including gym discounts and wellness perks. - Employee Assistance Programme (EAP) via Health Assured. - Employee rates for family bookings. - Refer-a-friend bonus scheme. - Annual employee recognition awards & long service awards. - Team social events throughout the year. . **Your responsibilities will include:**. - Welcoming guests and managing all check-in/check-out procedures. - Providing local information and responding to guest queries. - Handling emails, calls, and payments with accuracy and professionalism. - Coordinating with housekeeping and maintenance to ensure smooth daily operations. - Carrying out daily apartment inspections to ensure quality and presentation standards are met. - Logging incidents, shift notes, and updates for the Building Manager. - Ensuring the reception area remains clean, tidy, and presentable at all times. - Following health & safety procedures. . **We're looking for**:. - At least 2 years of experience in a front-of-house, reception, or guest-facing role. - A warm and professional manner, with excellent communication skills. - Confidence working independently and handling guest concerns. - Strong organisational and multitasking abilities. - Familiarity with Microsoft Office; PMS/booking system experience is a plus. - A proactive, solution-focused mindset. - Fluent spoken and written English; additional languages are a bonus. . **Working hours:**. 42 hours per week. 12-hour shifts from 7:00 AM to 7:00 PM. 3 to 4 shifts per week on a rotational basis, including weekends and bank holidays. Schedule provided in advance. . We believe in raising standards for our guests, properties, and team. We'd love to hear from you if you're ready to bring your talent and personality to a company growing with purpose and heart.. . All applicants invited for an interview must provide proof of their right to work in the UK.. . Job Types: Full-time, Permanent. Pay: £12.50 per hour. . **Benefits:**. - Additional leave. - Company events. - Company pension. - Employee discount. - Health & wellbeing programme. - Private medical insurance. - Referral programme. . **Schedule:**. 12 hour shift. Day shift. Every weekend

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: 7AM - 7PM
Salary: up to £12.5 hourly

About Urban Chic:

We have a fantastic selection of luxury serviced apartments. Our most popular Urban Chic serviced apartments are in Central London's heart.