Receptionist / Lounge Assistant

Harrods Aviation Limited; Luton; On-site; GBP 27,000; Full time

Job summary

A leading company in the General Aviation industry is seeking a Receptionist / Lounge Assistant in Luton. The role involves providing exceptional customer service, maintaining facilities, and working in a dynamic environment. Ideal candidates will possess strong communication skills and experience in a high-end hospitality setting.

Benefits

Enhanced annual leave entitlements

Holiday Purchase Scheme

Harrods Rewards Card (staff discount)

Onsite Parking

Full Uniform provided

Qualifications

• Proven knowledge of customer services in a 5* hospitality environment.
• Computer literacy is essential.
• Full UK driving license required.

Responsibilities

• Provide excellent customer service at the FBO Reception.
• Maintain the reception area and lounges to a high standard.
• Arrange security clearance for visitors and vehicles.

Skills

Customer Service

Communication

Organizational Skills

Education

GCSE or equivalent

Job description

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Base pay range

Job Title: Receptionist / Lounge Assistant


Location: Luton


Salary: £26,993

Job Type: Permanent/ Full time

Education: GCSE or equivalent

About Us:

Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.

About the role:

Reporting to the Lead Customer Service Assistant, the successful post holder is required to provide excellent customer service by working front of house and attending to our customers' needs. Working at the FBO Reception, you will greet and assist guests who are using our facilities, whether for arrivals or departures, offering assistance as and when required.

The
Hours:

The successful applicant must be flexible and professional. The Luton base operates 24 hours per day, 7 days per week, 365 days per year.

You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, weekends and bank holidays. This will normally be a 6 on 3 off shift pattern.

The standard shift is 8 1/2 hours, with a 30 minute unpaid break (total 9 hours) and the average working week is 40 hours. There may be times where you may be requested to alter your shift hours to suit the needs of the business and note that it is a condition of your employment that you may comply with such reasonable request to work.

Initial training will require a period working Monday to Friday.

Duties and Responsibilities:

You will be responsible for maintaining the reception area, passenger/crew lounges, washrooms and conference rooms to a high standard, ensuring that all rooms are kept clean and well stocked at all times. You will also arrange security clearance for visitors and vehicles.

You must adopt a professional attitude at all times and to provide customer service that is commensurate with the Harrods Aviation brand. You are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.

This can be a busy role and the successful candidate must be organised and able to co-ordinate and communicate with all other departments.

About you:

The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.

Ideal candidates will have a proven knowledge of customer services, which will have been gained working in a 5* hospitality environment.

Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential. Computer literacy is essential.

A full UK driving license is essential, as is holding the right to live and work in the UK.

You will also need to have a 5 year checkable history in order to obtain an airport ID pass.

Benefits:

Enhanced annual leave entitlements (dependent on shift pattern and pro rated during first year dependent on start date) Holiday Purchase Scheme Happy Birthday Day Harrods Retirement Savings Plan Foundation (Contributory Company Pension) Harrods Rewards Card (staff discount) Onsite Parking Full Uniform also provided.

Please click the APPLY button to submit your CV for this role.

Closing Date: Friday, 30 May 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Consumer Services

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