Receptionist - LLP

NHS; West Midlands Combined Authority; On-site; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a compassionate and confident Receptionist to join their dynamic team. This role is pivotal in providing exceptional patient care and administrative support in a community outpatient setting. You will engage with patients, manage inquiries, and utilize various software tools to enhance operational efficiency. With a commitment to employee development and a supportive work environment, this position offers a unique opportunity to grow within a reputable healthcare organization. If you are passionate about making a difference in patient experiences, this role is perfect for you.

Benefits

NHS pension scheme

Employee discounts and benefits

Employee assistance programme (EAP)

Education and career pathways

Enhanced family friendly policies

Flexible working

Wellbeing support and initiatives

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service and administrative roles is preferred.

Responsibilities

• Meet and greet patients and support day-to-day clinic operations.
• Handle patient requests including appointment bookings and general inquiries.

Skills

Excellent listening skills

Communication skills

Interpersonal skills

Problem-analysis

Organisational skills

Stress tolerance

Computer literacy

Education

Knowledge of customer service principles

Basic medical terminology

Tools

MS Word

Outlook

Excel

NHS systems

Job description

Modality LLP is a large-scale provider on NHS community outpatient and diagnostic services. Locally, we offer patients access to community outpatient services across a number of specialty areas including Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology and Respiratory Medicine. We also offer a range of diagnostic services including x-ray and ultrasound.

We are recruiting a Receptionist who will meet and greet patients at our sites and support the day-to-day running of our specialist clinics at our Bromsgrove location.

As an employee with us you can benefit from:

• Enrolment to the NHS pension scheme
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced family friendly policies
• Flexible working
• Wellbeing support and initiatives

If you are interested in joining us please read on.

Main duties of the job

The role is an all-rounded, patient-facing and back-office administration role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e. appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.

About us

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK. Our service offer and expertise include:

• Over 15 years of experience of delivering community outpatient services
• Contracts with ICBs and hospital providers
• A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
• Delivery of over 120,000 patient consultations per year
• Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week

Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.

If you feel this is the ideal career and are looking for a daily challenge, we welcome an application for you to join our growing team of like-minded people.

The Modality LLP reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

As part of recruitment to the Modality LLP, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

• Excellent listening, communication and interpersonal skills
• Problem-analysis and problem-solving
• Administrative and organisational skills
• Ability to follow policies, practices and protocols.
• Stress tolerance
• Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
• Computer-literate and adaptable in using different software

Personal Qualities

• Professional approach to work
• Good telephone manner
• Strong team player
• Smart appearance
• Exercises tact and discretion at all times
• Demonstrates initiative to handle any unforeseen events during a shift
• Demonstrates flexibility towards new working practices and towards working hours

Knowledge

• Customer service principles and practices
• Basic medical terminology
• Reception protocols
• Basic telephone call management, including taking and transferring calls
• NHS systems
• MS Word, Outlook, Excel and other relevant software packages
• Knowledge of / experience from within NHS/General Practice
• Previous call-handling experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,874.88 to £26,397.29 a year per annum WTE