Receptionist - Live In Accommodation Available - Wotton-under-edge, Glouchestershire

De Vere; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join De Vere Tortworth Court as a Receptionist and be the friendly face welcoming guests at our magnificent hotel. This full-time position offers £12.40 per hour, live-in accommodation, and a range of benefits, including free meals and leisure facilities use. We seek passionate individuals ready to exceed guest expectations and create memorable experiences.

Benefits

Free meals on duty

Complimentary use of Leisure Club facilities

Birthday off and £20 voucher

28 days holiday annually

Access to discounts via Exclusively Yours Benefits portal

Career progression opportunities

Employee Assistance Programme

Financial wellbeing platform Wagestream

Recognition programmes and team events

Company Life Assurance scheme

Qualifications

• Previous experience in hospitality or a similar role.
• Effective communication skills and ability to build strong relationships.
• Punctuality and good personal presentation.

Responsibilities

• Greet guests and provide exceptional customer service.
• Handle guest requests efficiently.
• Ensure stays are memorable through attention to detail.

Skills

Customer service

Effective communication

Good personal presentation

Proficiency in IT software

Tools

Opera

Job description

Receptionist - Live In Accommodation Available - Wotton-under-Edge, Gloucestershire

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum, and 30 acres of grounds, making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi, and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Receptionist - Live In Accommodation Available

Are you passionate about creating memorable guest experiences?

Join our team as a Receptionist at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return, you will receive £12.40 per hour plus excellent benefits including free meals on duty, 50 staff stays with De Vere Hotels, and free use of our leisure facilities, among others!

As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handle guest requests efficiently, and go above and beyond to ensure their stay is memorable.

This is a full-time position requiring flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

What we look for in a Receptionist:

• Previous experience in hospitality or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests.
• Punctuality and good personal presentation.
• Proficiency in using IT software; familiarity with Opera would be advantageous but not essential, as training will be provided.

Above all, if you share our values of warmth, genuineness, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and deliver exceptional guest experiences every day.

Benefits:

The Pay & Benefits:

At De Vere, we pay attention to the thoughtful details that inspire loyalty among our colleagues. We are proud to offer the following benefits for the role of Receptionist:

• £12.40 per hour, plus departmental incentives and service charge
• Live In Accommodation Available
• Free meals on duty in our colleague dining facilities
• Complimentary use of Leisure Club facilities
• Extra paid day off for your birthday and a £20 love to shop voucher
• Varied shift patterns and contracts to suit your lifestyle; we operate 24/7
• Annual 2-night stay with dinner at a De Vere property of your choice, plus rewards for long service
• 50% discount on Food & Beverage and colleague rates for overnight stays
• 28 days holiday annually, increasing to 33 days
• Venue closure over Christmas for festive time off
• Access to discounts via our Exclusively Yours Benefits portal
• Career progression opportunities, including Apprenticeship programmes and study support
• Employee Assistance Programme, Hospitality Action, offering 24/7 health and wellbeing support
• Financial wellbeing platform Wagestream for instant access to your pay
• Recognition programmes and team events, including Christmas and Summer parties
• Company Life Assurance scheme for financial security