Receptionist (Leisure)

Sun, Inc.; Wigton; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading holiday company in the UK is looking for a Receptionist to join their team. As the first point of contact for guests, you will provide outstanding customer service and handle various administrative duties. Ideal candidates should have strong communication skills and a passion for helping others. Benefits include discounts on holidays and food within the park.

Benefits

Generous discount on holidays across our parks

Discount on all food and beverage items on park

Free premium eye test voucher

Access to health and wellbeing discounts

Comprehensive Employee Assistance Programme

Qualifications

• A passion for customer service and a friendly, approachable manner.
• Ability to work independently and as part of a team.
• Previous reception or front-of-house experience is desirable but not essential.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties as agreed with the Holiday Sales Manager.
• Provide information on all park activities, facilities, and local services.
• Efficiently process guest reservations.
• Maintain cleanliness of the office and reception area.

Skills

Strong communication and interpersonal skills

Customer service passion

Organisational skills

Attention to detail

Teamwork ability

Job description

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At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

OVERVIEW

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, youll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

JOB DUTIES

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
• Pool Chemical checks
• Assisst with leisure facilties - booking in and out guests

REQUIREMENTS

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme