Receptionist - Hourly

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere, and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.

We are looking for a team of students to join our fantastic UPP Reception team onsite at Exeter University.

You will operate the Reception desk and switchboard as well as a computerised system that controls a real time helpdesk to monitor reactive and planned maintenance work. You will also be required to assist in the recording of planned and statutory maintenance.

This position is to work evenings, covering shifts during the week between 7pm - 11pm weekdays, and 4pm - 11pm weekends with an hourly rate of £12.70.

Role responsibilities include:

1. Provide an excellent and comprehensive reception service to the students and office team; keeping records of all visitors, contractors and issue keys when required.
2. Log post and parcels on the system for students to collect.
3. Liaise with the university client, sub-contractors, UPP staff and residents and support with all queries.
4. Maintain all technical and statutory records and personnel records held on site.
5. Manage and monitor out of hours access to the residence, ensuring compliance with fire, health & safety procedures, and any relevant residence instructions.
6. Operate a computer-based property management database which monitors all the planned and reactive maintenance works.

We are looking for you to have worked in a similar environment with great communication and administration skills, comfortable working with databases and spreadsheets. Most of all you will have the passion to work as a team to do an excellent job, always being helpful and welcoming to our students, staff, and visitors.

You will also be flexible to work (with notice) to work additional hours when the need arises.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

Our people are at the heart of how we operate.

We welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners, for the benefit of all.