Receptionist, Hotel Du Vin

Frasers Hospitality; Poole; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading hospitality brand as a receptionist at Hotel du Vin in Poole. This role offers competitive pay, numerous benefits, and opportunities for career progression. If you have a passion for service and a friendly demeanor, this could be your next step in hospitality.

Benefits

Discounted staff room rates

Discounted friends and family rates

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Professional uniform

Wellness & National Campaign Days

Access to Wagestream

Complimentary anniversary stays

Support for The Brain Charity

Employee Assistance Programme

Qualifications

• Natural hospitality charm and passion for service.
• Ability to handle guest queries effectively.
• High standards of service and guest satisfaction.

Responsibilities

• Be the first and last person guests see, setting a welcoming tone.
• Ensure exceptional guest experiences and handle queries.
• Support internal development and progression opportunities.

Skills

Hospitality charm

Passion for service

Customer service

Job description

Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Poole

We are looking for a friendly, passionate, and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. Your goal will be to make our guests' experience exceptional and handle queries of all types.

As a Receptionist, you are the first and last person our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

If high standards come naturally to you, and you love making guests smile with top-tier service, you might be a perfect fit. Join us to work with the best food, drink, and a brand you can be proud of.

At Hotel du Vin, we create unforgettable memories. This role could be your next step into a supervisory position; we support internal development and progression, encouraging upward mobility.

We actively promote internal growth, with plans to onboard 100 new apprentices by year-end. Candidates will have the opportunity to enroll in our apprenticeship scheme post-probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• Discounted friends and family room rates with 50% off best available rate.
• 35% off dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, and medical needs from just £5/month.
• Referral schemes offering up to £1500 for successful hires.
• A professional uniform that looks sharp and modern.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, and Mental Health Awareness Week.
• Access to Wagestream, allowing you to track and access your wages in real-time, up to 50% of earnings.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme offering free, confidential advice 24/7 for you and your family.

Our Sustainability Goals:

• 100% renewable energy sourced, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and our Sustainability Council.
• Transition to chemical-free cleaning systems and eco-friendly kitchen enzymes.
• Volunteer two days per year for sustainable charities, paid in full.

If interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.