Receptionist Host Coordinator

TN United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative institute is seeking a professional and personable Receptionist Host Coordinator to join their dynamic Facilities team. This role is pivotal in ensuring exceptional customer service as the first point of contact for clients and visitors. The successful candidate will manage the Front of House environment, coordinate meetings, and assist with administrative tasks, all while fostering a welcoming atmosphere. With a commitment to collaboration and excellence, this position offers a unique opportunity to contribute to a forward-thinking organization dedicated to addressing humanity’s most pressing challenges.

Benefits

Enhanced Holiday Pay

Pension

Life Assurance

Income Protection

Private Medical Insurance

Hospital Cash Plan

Therapy Services

Electric Car Scheme

Qualifications

• Previous experience in a receptionist, host, or customer service role.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Coordinate and manage the Front of House environment.
• Greet and welcome visitors, clients, and guests.
• Answer incoming calls and manage email enquiries.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Customer Service

Education

High School Diploma

Job description

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The Ellison Institute of Technology (EIT) Oxford’s purpose is to have a global impact by fundamentally reimagining the way science and technology translate into end-to-end solutions and delivering these solutions in programmes and platforms that respond to humanity’s most challenging problems.

EIT Oxford will ensure scientific discoveries and pioneering science are turned into products for the benefit of society that can have high-impact worldwide and, over time, be commercialised to ensure long-term sustainability.

Led by a faculty of world experts, EIT Oxford seeks to solve the world’s most challenging problems across four high-risk, high-reward, high-impact humane endeavours: health and medical science; food security and sustainable agriculture; climate change and clean energy; and government innovation in an era of artificial intelligence.

EIT Oxford is investing significant resources in a new world-class research and development facility in the Oxford Science Park. Set for completion in 2027, the state-of-the-art campus includes 300,000 sq ft of research laboratories, an oncology and preventative care clinic, and educational and meeting spaces. Together, they create the perfect environment for EIT Oxford experts to take ground-breaking ideas from research to broad implementation. The new facility will further EIT’s current partnership with the University of Oxford and become the new home for Ellison Scholars.

EIT Oxford is committed to cultivating a community where excellence is achieved through collaboration, trust, innovation and tenacity. We foster an environment where everyone’s experience and expertise are valued. We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity’s most enduring challenges.

EIT are seeking a professional, personable and highly organised Receptionist Host Coordinator to join our busy Facilities team. Acting as the first point of contact for clients, visitors and guests, ensuring optimum customer service at all times, the Receptionist Host Coordinator will play an integral part in ensuring reception and administrative duties are carried out seamlessly.

Key Responsibilities:

• Coordination and management of the Front of House environment.
• Greeting and welcoming visitors, clients, and guests with a warm and professional demeanour, directing guests to appropriate locations within the office or building.
• Answering questions and providing information about the company, products, and services.
• Maintaining a professional and clean reception area at all times.
• Answering incoming phone calls, directing calls to appropriate personnel, and taking and relaying accurate messages to the correct personnel.
• Managing email enquiries and directing them to the appropriate department.
• Scheduling appointments, meetings, and conference room bookings as necessary.
• Assisting with administrative tasks, including data entry, filing, and handling mail.
• Maintaining office supplies and equipment inventory.
• Assisting with coordinating events, meetings, and conferences.
• Managing and maintaining scheduling for the reception area, meeting rooms and guest appointments.
• Ensuring all logistics are in place for meetings (room setup, catering, etc.)
• Assisting in hosting guests and providing refreshments.
• Resolving guest issues and complaints promptly and escalating to the appropriate personnel when necessary.
• Assisting in maintaining a safe and welcoming environment for all visitors and employees.

Requirements

Essential Skills, Qualifications & Experience:

• High school diploma or equivalent;
• Previous experience in a receptionist, host, or customer service role.
• Strong verbal and written communication skills.
• Excellent organisational and multitasking abilities.
• Positive, friendly, and professional attitude.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Previous management of other front of house staff within a reception environment.

Desirable Skills, Qualifications & Experience:

• Additional certifications or qualifications in hospitality or office administration are not essential but highly desirable.
• Previous, relevant experience gained within a busy start-up environment.

Physical Requirements:

• Ability to remain seated for extended periods.
• Ability to lift and carry small office supplies as needed (up to 15 lbs).
• Ability to greet and assist visitors as needed in a timely manner.

We offer the following salary and benefits:

• Enhanced holiday pay
• Pension
• Life Assurance
• Income Protection
• Private Medical Insurance
• Hospital Cash Plan
• Therapy Services
• Electric Car Scheme

Why work for EIT:

At the Ellison Institute, we believe a collaborative, inclusive team is key to our success. We are building a supportive environment where creative risks are encouraged, and everyone feels heard. Valuing emotional intelligence, empathy, respect, and resilience, we encourage people to be curious and to have a shared commitment to excellence. Join us and make an impact!

Terms of Appointment:

• You must have the right to work permanently in the UK with a willingness to travel as necessary.
• You will live in, or within easy commuting distance of, Oxford and can commit to working onsite full time during the working week, Monday-Friday between 08:30 until 17:30.
• Due to the nature of this role, you must be able to commit to occasionally working outside of regular working hours for events and meetings.
• This role will also require commitment to occasionally work from our Paddington office when there is a business need to do so i.e. holiday cover. Travel costs would be reimbursed if and when this is required.

We are hoping to appoint the Reception Host Coordinator as soon as possible, ideally by the 1st of May. Please apply today with a cover letter outlining your motivations for the role and working for EIT as well as how your experience meets the role requirements.