Receptionist/Host

Tamworth Scouts District Activity Centre; Tamworth; On-site; GBP 21,000 - 24,000; Full time

Job summary

A prominent automotive dealership is seeking a Host to enhance customer experiences through exceptional service. This full-time position involves welcoming guests, managing phone interactions, and ensuring every client receives personalized care. Ideal candidates should have a retail background and a passion for customer satisfaction.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Customer service experience within a retail environment is required.
• Ability to manage customer interactions effectively.
• Proactive approach to customer experience.

Responsibilities

• Welcome customers and manage their visit efficiently.
• Direct incoming calls to the appropriate departments.
• Provide personalized service to enhance customer experience.

Skills

Customer Service

Communication

Organizational Skills

Proactivity

Job description

Sytner Tamworth is looking for a Host.

Your role

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of MINI.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.

This is a full time role which does include weekend working in order to ensure that our customers receive the highest possible levels of service.

Your profile

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work