Receptionist/Host

Lookers Motor Group Limited; Stafford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Structured pay scales

Generous annual leave

Enhanced family leave

Techscheme

Eyecare vouchers

GP access

Dental insurance

Critical illness cover

PayNow

Will writing

Life assurance

Gym discounts

Travel insurance

Home and tech vouchers

BYOND discounts

Job summary

Lookers Stafford Mercedes-Benz in Stafford is seeking a warm, empathetic receptionist/host to be the first point of contact for customers. You will deliver world-class service with a welcoming smile, handling inquiries and guiding visitors through the showroom.

Hours are 42.5 per week, Monday to Friday 8:30am-6pm. We value high standards, clear communication, and a proactive, friendly approach to patient customer experiences and showroom presentation.

Qualifications

• Warm, empathetic and enthusiastic candidates with a customer‑facing mindset.
• Excellent communication and presentation skills, with a professional manner.

Responsibilities

• Welcome customers at the front desk and be the first point of contact.
• Handle inquiries and direct visitors to the appropriate department.
• Maintain a tidy, welcoming reception area and showroom entrance.
• Coordinate with showroom team to support smooth customer flow.

Skills

Customer service

Communication skills

Organisation

Reception experience

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Stafford Mercedes-Benz

Permanent Full Time

Hours: 42.5 Monday - Friday between 8:30am-6pm

Salary £28,166

We have a fantastic opportunity for a warm, empathetic, and enthusiastic individual to join our team as a receptionist/Host. As a host you will be our customers first point of contact and are crucial in providing world-class experience.

Our reception team or as we sometimes like to call them, Showroom Hosts are passionate about delivering first class customer experiences and let their warm, friendly personality shines through during each customer interaction. If you enjoy going above and beyond for customers, then this is the right place for you!

You will be someone who has pride in high standards to keep our showroom tidy and always welcoming. Excellent communication skills will be your strength and you will be able to demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly and have an approachable and professional manner.

Having experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.