Receptionist - Hodge Hill Family Practice

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une opportunité passionnante s'offre à vous en tant que réceptionniste au sein d'un environnement dynamique au Hodge Hill Family Practice à Birmingham. Vous jouerez un rôle essentiel en accueillant chaleureusement les patients et en assurant un service efficace. Ce poste vous permettra de travailler au sein d'une équipe engagée, tout en favorisant une culture d'innovation et de développement personnel. Nous recherchons une personne motivée pour rejoindre notre équipe et contribuer activement à la qualité des soins.

Benefits

27 jours de congés annuels

Politique de congés maladie améliorée

Accès à la pension de l'NHS

Congé maternité amélioré

Congé paternité

Réductions Blue Light

Accès au réseau d'assistance aux employés

Qualifications

• Éducation au niveau GCSE ou équivalent.
• NVQ en administration ou service client souhaité.
• Expérience de travail dans une réception publique.

Responsibilities

• Accueillir les patients et les visiteurs en toute courtoisie.
• Traiter les demandes de rendez-vous et gérer les informations des patients.
• Participer à l'amélioration des services offerts aux patients.

Skills

Microsoft Office applications

Team working

Customer service

Communication

Education

GCSE level or equivalent

NVQ in Administration/Customer Service

ECDL or equivalent

Tools

SystmOne

Job description

Receptionist - Hodge Hill Family Practice

Are you looking to contribute your skills in a dynamic andsupportive environment? A fantastic opportunity to join our team at Hodge Hill FamilyPractice in Birmingham and be a part of the overall vision of Coventry &Rugby GP Alliance has become available. Weare currently seeking a driven and dedicated individual to fill the role of Receptionistat our Practice.

Our Receptionists play a vital role as part of a busy team.In this position, you will provide a friendly welcome to all patients, visitorsand callers and act as a main point of contact for all general enquiries. Thisrole will require you to maintain information and monitoring systems, and tosupport the demands of the service.

Youwill work as part of the Reception Team, providing general assistance to thewhole practice team and contributing to the achievement of its objectives.

At Coventry and Rugby GP Alliance, we pride ourselves onfostering a culture of innovation, growth, and continuous learning. As a memberof our team, youll have the opportunity to work alongside talentedprofessionals who are committed to delivering excellence and driving positivechange within our industry.

If youre excited by the prospect of tackling newchallenges, collaborating with a dynamic team, and helping shape the future ofour organisation, we would love to hear from you! Apply today and take thefirst step toward an exciting new chapter in your career.

Main duties of the job

Arrive in good time to start the session promptly and remain onthe premises until all patients have been seen and, or the session has finished.

To meet and greet patients, members of the public and visitorsin a friendly and courteous manner

Offer general assistance to the practice team and project aprofessional, positive and friendly image to patients and other visitors, either in person or via thetelephone.

Appointments

Process appointment requests by triaging all calls, dealingsympathetically and assessing priorities and initiating action as required.

Hand completed repeat prescriptions to patients

Offer solutions and actively listen to patients to resolveissues.

Check patients in on arrival at the surgery

Operations

Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way

Deal with all general enquiries

Patient Registrations

Process new patient registrations and change of patient details,using appropriate systems

Ensure that up to date and comprehensive information isavailable at all times through liaison with other Team members

Facilities

Tidy doctors rooms and replenish supplies of forms oncompletion of sessions

Keeping the reception area tidy and free from obstructions andclutter

Keeping the reception well-stocked with stationery and othersupplies

About us

Coventry & Rugby GP Alliance is a privatecompany limited by shares, wholly owned by local Coventry and Rugby GPpractices. As a GP led organisation, we represent 54 GP Practice shareholdersand cover nearly 420,000 patients.

We take pride in offering a robust range of benefits tosupport our employees, including:

-Annual Leave: Enjoy 27 days of annualleave for full-time employees, in addition to bank holidays.

-Sick Pay: Our enhanced sick pay policyensures you are supported during times of illness.

-Pension Scheme: Access to the NHS pensionscheme to secure your financial future.

-Enhanced Maternity Leave: We providegenerous maternity leave to support new parents.

-Paternity Leave: We also offer paternityleave to allow new fathers to bond with their newborns.

-Blue Light Discounts: Take advantage ofexclusive discounts available for our staff. After probation you can make aexpense claim for the price of your blue light discount card and receive fullreimbursement!

-Employee Assistance Network: Access supportthrough our employee advice network for personal and professional challenges365 days a year 24/7.

-Internal Awards: We recognise and celebrate theachievements of our staff through internal awards.

Exclusive Discounts: Benefit from a variety ofdiscounts that enhance your overall employee experience

Job responsibilities

KeyDuties and Responsibilities:

Arrive in good time to start the session promptly and remain onthe premises until all patients have been seen and, or the session has finished.

To meet and greet patients, members of the public and visitorsin a friendly and courteous manner

Offer general assistance to the practice team and project aprofessional, positive and friendly image to patients and other visitors, either in person or via thetelephone.

Facilitate effective communication between patients, members thepractice team and CRGPA

Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice

Provide an efficient, courteous and responsive reception andtelephone service to the public

Participate in new initiatives and future changes in servicedelivery improvements.

Support the Team in promoting equal opportunities in theworkplace and delivering services which are accessible and appropriate to the diverse needs ofservice users.

Actively pursue own personal development and take full advantageof training provided.

Appointments

Process appointment requests by triaging all calls, dealingsympathetically and assessing priorities and initiating action as required.

Hand completed repeat prescriptions to patients

Play an active role in the co-ordination, and review of patientsurveys e.g. Friends and Family Test

Offer solutions and actively listen to patients to resolveissues.

Check patients in on arrival at the surgery

Check that all patients contact details are correct uponarrival

Monitor flow of patients into consulting and treatment rooms

Operations

Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way

Deal with all general enquiries

Carry out a range of administration duties including wordprocessing and data inputting

duties as required (SystmOne), photocopy and post.

Patient Registrations

Process new patient registrations and change of patient details,using appropriate systems

Ensure that up to date and comprehensive information isavailable at all times through liaison with other Team members

Facilities

Tidy doctors rooms and replenish supplies of forms oncompletion of sessions

Keeping the reception area tidy and free from obstructions andclutter

Keeping the reception well-stocked with stationery and othersupplies

Have a thorough knowledge of all practice procedures and work inaccordance of approved protocols.

Ensure building security- have a thorough knowledge of doors/windows/alarm

Other Tasks

Participate in performance review meetings, including takingresponsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who are undertaking similar work.

Undertake a variety of administrative duties to assist in thesmooth running of the service including the provision of clerical support to clinical staff andother members of the practice team, or any other duties as requested by linemanager.

Contributing to the development and improvement of services topatients

Play an active role in the induction/ training of new staffmembers

Support with the delivery of other targeted services deliveredby Coventry and Rugby GP Alliance

This job description is intended as a basicguide to the scope and responsibilities of the post and is not exhaustive. Itwill be subject to regular review and amendment as necessary in line withchanging business need in consultation with the post holder.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• NVQ or equivalent in
• Administration/Customer Service
• ECDL or equivalent

Experience

• Experience of Microsoft Office applications
• Experience of team working
• Working in a public reception
• Working with SystmOne
• Previous receptionist experience
• Previous administration experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.