Receptionist/Healthcare Assistant

Optical Express; Thurrock; On-site; GBP 20,000 - 25,000; Full time

Job summary

Optical Express is seeking a Receptionist for their Thurrock clinic. This role involves providing high-level service to patients, managing reception duties, and supporting the surgery team. Ideal candidates will have strong organisational and communication skills, and a passion for customer service.

Benefits

Free or discounted optical products/procedures

Modern working environment with superb technology support

Qualifications

• Passion for providing world-class customer service.
• Ability to work closely with others in a busy environment.

Responsibilities

• Covering the reception area and managing incoming calls.
• Providing administrative support to the Manager.
• Maintaining stationery stocks and overseeing orders.

Skills

Organisational Skills

Communication Skills

Customer Service

Job description

Location – Thurrock Lakeside

Hours – 40 hours per week and flexible to work weekends

Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.

If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious practice in Thurrock.

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve -

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicating all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

This is a dual role covering both the Reception desk and Surgery. Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

What’s in it for you?

• Free or discounted optical products/procedures
• Modern working environment with superb technology support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer

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