Receptionist - Head Office - Benfleet

Runwood Homes Limited; United Kingdom; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days Paid Holiday

Pension Scheme

Blue Light Card and discounts

Employee Assistance Scheme

Opportunities to progress your career

Free, on-site parking

Job summary

Runwood Homes Limited is seeking a Receptionist at our head office to be the first point of contact for visitors and colleagues. You will manage calls, maintain records, and support the management team with a range of admin tasks while ensuring the office runs smoothly and professionally.

The role requires a solid understanding of Microsoft Office, excellent telephone manners, and strong organisational skills.

Qualifications

• Experience as a receptionist or front desk role.
• Proficient in Microsoft Office and basic IT skills.
• Excellent telephone manner and friendly, professional demeanour.
• Strong organisational and time‑management abilities.

Responsibilities

• Greet visitors and provide a warm, professional welcome.
• Answer and route phone calls and enquiries.
• Maintain accurate records and assist with general admin tasks.
• Support management with coordinating office operations.

Skills

Microsoft Office

Receptionist experience

Telephone manner

Attention to detail

Job description

Shift Patterns: Monday to Friday, 9am - 5pm

About the role:

We are looking for a Receptionist to join our team at Head Office. As our Receptionist, you'll be the first point of contact for visitors and colleagues, providing a warm, professional welcome while ensuring the smooth day-to-day running of the reception area. You'll manage incoming calls and enquiries, maintain accurate records, support the wider management team with a range of administrative tasks, and help ensure the office operates efficiently. You'll also maintain confidentiality at all times, follow security procedures, and carry out general clerical duties including filing, correspondence and photocopying, while contributing to a positive and welcoming environment.

Benefits of working with Runwood Homes:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Opportunities to progress your career within the company
• Free, on-site parking

About you:

As a Receptionist, you should have a sound understanding of Microsoft Office and prior experience as a Receptionist. Attention to detail is a must, as well as the ability to stay organised and prioritise tasks. We are looking for a Receptionist with an excellent telephone manner who is approachable and courteous.

About Runwood Homes:

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.