Receptionist | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional mental health service provider in Manchester is seeking a Receptionist to meet and greet the public, provide administrative support, and ensure high-quality service. Responsibilities include managing phone and in-person interactions, checking patient details, and supporting clinical teams. Benefits include salary enhancements, annual leave, and a comprehensive pension plan.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Wellbeing programme

Qualifications

• Experience in a reception or administrative role.
• Ability to handle telephone and face-to-face interactions professionally.
• Flexibility to work at different Trust locations as required.

Responsibilities

• Provide admin support to the clinical team.
• Act as the first line of contact for service users and relatives.
• Record messages accurately in the team diary.

Skills

Good communication skills

Administrative support

Customer service

Job description

Overview

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.

In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.

Responsibilities

• Provide admin support to the clinical team
• Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
• Monitor own performance against agreed objectives as identified in the appraisal process.
• Ensuring general tidiness of the reception environment.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
• Recording messages accurately in the daily diary for all team members

Location

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Benefits

• Pay Enhancements: Band Saturday (midnight to midnight) and any week day after 8pm and before 6am
• All time on Sundays and Public Holidays (midnight to midnight)
• Time plus 47%
• Time plus 94%
• Time plus 41%
• Time plus 83%
• Time plus 35%
• Time plus 69%
• Time plus 30%
• Time plus 60%

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

fuelGenie Fuel Cards (for applicable roles)

Advertisement closing date

This advert closes on Thursday 30 Oct 2025