Receptionist | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional mental health service provider is seeking a dedicated individual for clinic administration and reception support in Bolton. Key responsibilities include managing visitor interactions, booking appointments, and maintaining a welcoming environment. Candidates should excel in communication and remain calm under pressure. This role offers a comprehensive benefits package, opportunities for development, and a chance to contribute to mental health services.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks in a busy environment.
• Proficient in using electronic patient record systems.

Responsibilities

• Manage calls and queries in a professional manner.
• Book patient appointments efficiently.
• Maintain a clean and tidy reception area.

Skills

Excellent communication

Calm under pressure

Organizational skills

Job description

Overview

The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users’ attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The reception service opening hours are at present, 9:00 am – 5:00 pm, Monday to Friday. A flexible approach to working is essential.

In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness. The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.

Responsibilities

• Be the first point of contact for all visitors and callers to the unit. Managing all calls and queries appropriately in a professional manner and re-directing as appropriate.
• Booking of patient appointments.
• Ensure a clean and tidy environment is maintained within reception area.
• Be an excellent communicator and ability to always remain calm in difficult situations.

About the Organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world\'s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job Details

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

This advert closes on Monday 13 Oct 2025