Receptionist - Gatwick Airport

No.1 Lounges; Wootton Bridge; On-site; GBP 20,000 - 24,000; Full time

Job summary

A premium airport lounge brand in the UK is seeking a Receptionist to provide a warm welcome and smooth check-in for guests. Responsibilities include managing lounge capacity and maintaining high presentation standards. The ideal candidate will have strong communication skills and previous customer service experience. This position requires shift flexibility and offers various employee benefits including holiday pay and healthcare schemes.

Benefits

28 days paid holiday annually

Company cash-back healthcare scheme

Complimentary staff meal during shifts

Discounted gym memberships

Employee of the Month reward scheme

Qualifications

• Experience in customer service is advantageous.
• Ability to engage with customers and ensure their satisfaction.
• Willingness to work shifts including early and late hours.

Responsibilities

• Manage lounge capacity and ensure smooth guest check-in.
• Maintain cleanliness and presentation standards.
• Provide consistent and professional guest engagement.

Skills

Communication skills

Time management

Customer service

Multitasking

Education

Good command of the English language

Tools

Computer literacy

Job description

Overview

No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities. As Receptionist, you truly are the first impression and set the tone for each guest's experience. By offering the warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease and ready to sit back and relax.

Responsibilities

• To take ownership of the capacity of the lounge in line with bookings, invitations, passenger forecasts and flows.
• Ensure that presentation of the reception area is clean and tidy, as well as being 'presentation perfect' yourself.
• Consistent and professional engagement with guests, tailoring their experience where possible.
• Have an in-depth knowledge of all No1 Lounges' brands, services and products and be confident upselling.
• To understand airline contracts requirements and all channels of entry into the lounge.
• Cashing-up and billing completed accurately and on time.
• A friendly, welcoming and professional approach.
• Excellent communication skills.
• Driven by the delivery of great service.
• Excellent organisation and time management skills.
• Ability to multi-task.
• Ability to remain calm and poised under pressure.
• Flexibility/Planning.
• Discreet upselling skills.

General requirements

• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important.
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs.
• Always uphold confidentiality of personal customer information and take reasonable precautions to protect the information accessed or used in your work in line with UK GDPR regulations.
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough.
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities.
• Have a clean and presentable uniform in line with company standards.
• Engage with every guest - be ready to go the extra mile, each guest deserves a "hello", "goodbye" and a smile!
• Shift pattern required - two early shifts (3.30am-1pm) two late shifts (12.30pm-10pm) then two days off. Previous experience in customer service is an advantage.
• Good command of the English language - written and spoken.
• Enjoying engaging with customers is an essential part of the role.
• Previous experience in a similar position and/or experience of shift work is an advantage.
• Computer literacy or familiarity with reception and electronic payment handling desirable.
• An interest in the travel hospitality sector.
• Speaking additional languages is useful but not essential.

Benefits

• 28 days paid holiday annually.
• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, check which gyms offer discounts in your local area.
• Access to Touchdown Website for discounted holidays/flights and cruises.
• 25% discount for lounge visits for your friends and family.
• Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month.
• 24 hour confidential employee assistance programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.