Receptionist (Full Time)

Kew Green Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Manchester is looking for a Receptionist to provide outstanding guest experiences. You'll need to excel in customer service, anticipate needs, and be flexible in a busy environment. The role offers benefits like discounts, free meals on shift, and opportunities for progression within the company.

Benefits

Discounts across retail and restaurants

Family and Friends discounts

International Travel at Employee Rate

Free meals on shift

Opportunities for progression

Uniform provided

Qualifications

• Experience in customer service, ability to anticipate guests' needs.
• Enjoy using technology to enhance guest experience.
• Flexible and able to focus on results under pressure.

Responsibilities

• Ensure guests have a memorable and personal stay.
• Drive sales opportunities and maximize revenue.
• Maintain cleanliness and safety for guests.

Skills

Customer service abilities

Interpersonal skills

Communication skills

Detail-oriented

Ability to work under pressure

Job description

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you’ll be doing as a Receptionist

• Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximise revenue and occupancy levels

What’ll make you a great fit for this Receptionist role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.