Receptionist Full Time

Crieff Hydro Family of Hotels; Crieff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Crieff Hydro Family of Hotels as a Receptionist, where your friendly demeanor will create a welcoming atmosphere for guests. You'll manage check-ins, resolve issues, and promote various resort activities in a stunning Scottish setting. With opportunities for career growth and comprehensive teammate benefits, this is an ideal role for someone passionate about hospitality.

Benefits

Live-in Accommodation

Free Meals on Shift

Leadership Development

Exclusive Discounts

Team Rate Hotel Stays

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Previous customer service experience is required.
• Ability to handle issues in a caring and helpful manner.
• Experience with booking systems such as Maestro is preferable.

Responsibilities

• Deal with guest check-ins and resolve issues.
• Upsell resort activities and services.
• Work varied shift patterns from 8am to 10pm.

Skills

Customer Service

Problem Solving

Systems Savvy

Tools

Maestro

Job description

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We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

What we need from you

You'll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You'll have good systems savvy, and if you've worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm.

What you’ll get from us

• Live-in Accommodation– On-site housing may be available, withbills included, making your move stress-free. Most of our accommodation is single occupancy with an ensuite bathroom, but this isn’t a guarantee.The rate of our accommodation is outlined by HMRC, further details can be discussed at interview.
• Free Meals on Shift– Stay fuelled and focused withdelicious staff mealswhile you work.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Grow with Us– We invest in our people. Whether you’re looking todevelop new skillsor take thenext step in your career, we’ll support you every step of the way.
• Career Progression– With multiple hotels, departments, and roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Leadership Development– Get access to ourBe A Leader programmeand develop the skills to take your career further.
• Exclusive Discounts– Enjoydiscounted leisure membership,30% off retail, 30% of food and drinks, plus great savings on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just£30 per night- where will you explore next?
• Refer a friend initiative– earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest mention incentive– earn an extra £5 for each guest review which positively mentions you.
• Wellbeing Support– Access24/7 confidential supportvia theHealth Assuredemployee assistance programme, covering mental health, financial advice, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.