RECEPTIONIST FULL TIME

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel chain in Bristol is seeking a friendly and organised Receptionist to manage guest check-in and check-out processes. The ideal candidate will provide exceptional customer service, local recommendations, and be a warm face for guests. Benefits include special room rates, a recognition scheme, and access to training programs for career growth.

Benefits

Company-wide recognition scheme

Special rates on hotel rooms

Meals at work

Talent referral bonuses

Access to pension scheme and wellbeing support

Ongoing job-related training

Qualifications

• Dependable with top-notch organisational skills.
• Friendly and courteous to guests and colleagues.
• Eager to bring new ideas to the workplace.

Responsibilities

• Welcome guests warmly and manage check-in/check-out.
• Provide local recommendations for a great stay.
• Ensure a positive experience for guests.

Skills

Organisational skills

Customer service

Communication

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. You’ll be stepping into a busy role and will be part of a vibrant team, representing the hotel as the first person our guests meet. You’ll be organising all aspects of the check-in and check-out processes, offering guests the real 5-star treatment at our hotel.

Responsibilities

• Be the face of the hotel, ensuring guests receive a warm and friendly welcome.
• Manage check-in and check-out processes efficiently and courteously.
• Provide guests with local recommendations and guidance for a great stay.

Ideal Candidate / Qualifications

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Have top-notch organisational skills and be dependable, providing a reassuring presence for guests.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals at work.
• Talent referral scheme with bonuses for recommending a friend.
• Regular events and celebrations, including Thank You Week and annual Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

About Leonardo Bristol City

The newly built Leonardo Bristol City offers 197 stylish bedrooms, completed with Leonardo DREAM beds, an exclusively designed mattress and modern ensuite bathrooms. Enjoy a comfortable night’s sleep and wake up ready to explore the city or get stuck into a busy day of meetings. There is an onsite bar, restaurant and a fully-equipped gym for guests.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland and have a growing portfolio with opportunities for development. We emphasize career development and recruit for personality—focusing on how you interact with others and how you demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

All team members are valued and there are opportunities for customer interaction, variety, and a fun working environment. We host activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. Employee benefits include discounts on overnight stays and performance-based rewards via our Leo Points system.