Receptionist - Frontline department

Brights Hardware; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in hardware is seeking a Receptionist to ensure reception duties are performed with excellent customer service. The ideal candidate will manage switchboard operations, support correspondence filing, handle stock management, and assist with various administrative tasks. Candidates must have at least 2 years' experience and demonstrated communication and organizational skills.

Qualifications

• Minimum of 2 years experience in a similar role.
• Ability to handle pressure.
• Professional and neat appearance.

Responsibilities

• Answer the telephone, direct calls and take messages.
• Maintain an adequate inventory of office supplies.
• Provide secretarial support.

Skills

Problem-solving

Effective communication

Planning

Time management

Organizational skills

Attention to detail

Education

Matric or equivalent (120 credits)

Brights Induction (service excellence)

Tools

Computer skills

Job description

Purpose:

The purpose of this job is to ensure that all general reception duties are achieved on a daily basis, by providing excellent internal and external customer service at the reception desk, ensuring customer satisfaction and promoting the business.

Key Responsibilities:

• Open switchboard and perform general receptionist duties
• Answer the telephone, direct calls to relevant persons/departments, and take messages
• Provide secretarial support
• Maintain an adequate inventory of office supplies
• Manage the distribution of stationery
• Record all emailed transfers and stock orders in the log book for branches and inter-branch
• Maintain a general filing system for all correspondence (emails, faxes, quotes)
• Manage diesel cards
• Be aware of managers and staff on lunch, leave, and sick leave, and report on schedule sheets
• Manage the coffee machine and distribute coffee coins to staff
• Manage notice boards
• Resolve cash discount queries
• Check price changes and credit slips
• File shop account slips, stock adjustments, and staff memos
• Type and print out A4 shelf talkers
• Participate in perpetual stock takes
• Perform any work-related tasks delegated by a superior

Requirements:

• Matric or three completed Intercept courses totaling 120 credits
• Brights Induction (service excellence)
• Minimum of 2 years experience in a similar role
• Ability to handle pressure
• Problem-solving skills
• Effective communication skills (verbal & written) at all levels
• Planning, time management, and organizational skills
• Excellent professional work standards
• Computer skills
• Decision-making skills
• Willingness to take responsibility
• Attention to detail and high accuracy
• Professional and neat appearance

Note: If you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to reflecting the diversity of our nation. Our recruitment and appointments will align with the company's equity targets. The company reserves the right to modify these terms and conditions at any time.