Receptionist, Frasers Hospitality

Frasers Hospitality; City of Edinburgh; On-site; GBP 25,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Receptionist to join their team in Edinburgh. This role is perfect for someone who loves creating memorable experiences for guests. You will be the first point of contact, ensuring a warm welcome and smooth check-in process. If you thrive in a dynamic environment and enjoy working as part of a team, this position offers the opportunity to develop your customer service and communication skills further. Join a company that values collaboration and personal growth while contributing to a welcoming atmosphere for both guests and staff.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniforms provided

Wellness & National Campaign Days

Instant access to pay via Wagestream

Employee Assistance Programme

Qualifications

• Proven experience in a similar role with excellent attention to detail.
• Enthusiastic individual with a passion for customer service.

Responsibilities

• Deliver exceptional customer service at check-in and throughout the guest's stay.
• Manage day-to-day reception duties and handle guest queries efficiently.

Skills

Good communication skills

Active attitude

Helping guests and residents

Assisting with luggage

Education

Experience in a similar role

Eligibility to work in the UK

Job description

Receptionist, Fraser Hospitality

£24.856 / Year

Permanent Full Time

Fraser Suites Edinburgh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Receptionist:

Located in the city centre, Fraser Suites Edinburgh serviced apartments offer spacious and furnished rooms and suites that are perfect for both short and long stays. The Edinburgh aparthotel’s sandstone Victorian facade is a landmark in the famous Old Town district, just a stone’s throw from Edinburgh Castle and located just off the Royal Mile on St Giles’ Street. History comes alive at Fraser Suites Edinburgh, with its comfortable boutique serviced apartments in the city centre, housed in a beautifully conserved 130-year-old building that epitomises the rich heritage of the Scottish capital.

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh! As Receptionist, you will contribute to the first impression of our guests at check-in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver, this role will help you develop these skills further, often being the bridge of communication between customer and management.

Skills Required:

• Good communication skills
• Active attitude
• Helping guests and residents, and assisting with luggage

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.