Receptionist, Frasers Hospitality

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Receptionist to join their Edinburgh team. This role offers the opportunity to create memorable experiences for guests, ensuring their first impression is welcoming and professional. You will be responsible for daily reception duties, managing guest queries, and contributing to a collaborative team environment. With a commitment to employee development and well-being, this company provides a supportive atmosphere where you can grow your skills and career. If you thrive in a dynamic setting and love making guests smile, this is the perfect opportunity for you.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Uniforms provided

Wellness & National Campaign Days

Wagestream access to earned pay

Employee Assistance Programme

Qualifications

• Proven experience in a similar role is essential.
• Strong communication and problem-solving skills are crucial.

Responsibilities

• Deliver exceptional customer service at check-in.
• Handle guest queries and ensure smooth Front Office operations.

Skills

Good communication

Customer service

Problem solving

Attention to detail

Time management

Education

Experience in a similar role

Job description

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Client:

Frasers Hospitality

Location:

Edinburgh, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5ce2687c784b

Job Views:

4

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Permanent Full Time

Fraser Suites Edinburgh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Receptionist:

Located in the city centre, Fraser Suites Edinburgh serviced apartments offer spacious and furnished rooms and suites that are perfect for both short and long stays.

The Edinburgh aparthotel’s sandstone Victorian facade is a landmark in the famous Old Town district, just a stone’s throw from Edinburgh Castle and located just off the Royal Mile on St Giles’ Street. History comes alive at Fraser Suites Edinburgh, with its comfortable boutique serviced apartments in the city centre, housed in a beautifully conserved 130-year-old building that epitomises the rich heritage of the Scottish capital.

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh! As Receptionist, you will contribute to the first impression of our guests at check-in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver, this role will help you develop these skills further, often being the bridge of communication between customer and management.

Skills:

• Good communication
• Helping with guest and residents and assisting with luggage

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.