Receptionist (Florey Sexual Health Clinic)

Integrated Care System; Reading; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Florey Sexual Health Clinic is hiring a full-time Receptionist to provide essential support in a sensitive service environment. The ideal candidate will demonstrate excellent communication and interpersonal skills, support patient interactions, and manage appointment bookings effectively. An understanding of confidentiality and a friendly attitude will be crucial in this role, ensuring patients receive the highest quality of service in their healthcare journey.

Qualifications

• GCSE or equivalent qualification in English and Mathematics required.
• Experience in a customer service setting is desired.
• Ability to manage administrative functions effectively.

Responsibilities

• Book appointments and greet patients.
• Perform complex administrative functions.
• Work closely with medical and nursing staff.

Skills

Communication

Customer Service

Interpersonal Skills

Time Management

IT Skills

Education

GCSE (or equivalent) in Maths and English Language

Job description

The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.

Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Main duties of the job

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

Person Specification

Education

• GSCE (or equivalent) or above in Maths and English Language
• Previous experience of working with databases and maintaining data quality
• Experience of working in a health care setting
• Experience of working with patients and providing information regarding their appointments or treatment needs
• Experience of working with all members of the multi-disciplinary team
• Experience of working with clients of differing healthcare needs

Skills, Knowledge, Abilities

• Experience within a customer service setting
• Understanding of data protection and patient confidentiality
• Experience within an NHS administration environment

Aptitude, Personal Characteristics

• Good interpersonal skills to include, time management, I.T. skills, and telephone skills
• Able to prioritise workload, manage time and report issues of concern to senior staff
• Work in a non-judgemental manner
• Uphold confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.