Receptionist / Fitness Instructor

The UK's leading specialist fitness and leisure recruitment agency.

Service and Delivery.

Contact us 07746 791415 or email the team via People.

Receptionist / Fitness Instructor

Location: Crawley
Hours: 30 hours per week (some evenings and weekends required)
Salary: Competitive + Bonus Scheme

The Role

We’re seeking a friendly, enthusiastic, and proactive Receptionist / Fitness Instructor to join our team. This dual-role combines front-of-house responsibilities with delivering fitness sessions—ideal for someone passionate about health, wellness, and working with people.

Your Daily Focus Will Include:

• Creating a warm, professional first impression for members, guests, and prospects
• Providing excellent customer service face-to-face and over the phone/email
• Registering prospective members and guiding them through the joining process
• Supporting members with enquiries, bookings, and gym orientation
• Conducting basic fitness sessions and small group classes
• Providing class information and assisting with timetables and availability
• Handling membership queries including renewals, cancellations, and admin
• Maintaining cleanliness and safety across the gym and reception areas
• Responding to phone and email enquiries and supporting retention efforts
• Logging complaints, lost property, maintenance issues, and member feedback
• Creating and scheduling engaging social media content
• Promoting club events, campaigns, and special offers both in-club and online
• Supporting the Gym Manager and marketing team with brand initiatives

What We’re Looking For:

• A people-person passionate about fitness and service
• Friendly, approachable, and enthusiastic
• Highly organized and confident multitasker
• Flexible and adaptable to evolving needs
• Experience in delivering fitness sessions or group classes
• Excellent communication skills, verbal and written
• Comfortable with email, social media, and content creation tools
• Creative with an eye for branding and visual consistency
• Professional and calm under pressure
• Willing to work evenings and weekends on a rota basis

Why Join Us?

This is a great opportunity to combine front-of-house skills with your passion for fitness. Join a supportive, dynamic team in a premium environment with growth opportunities in customer service and fitness instruction.

Apply today and take the next step in your health and fitness career!