Receptionist (Endoscopy)

Royal Devon University Healthcare NHS Foundation Trust; Barnstaple; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Barnstaple is seeking an enthusiastic Receptionist for its Endoscopy Department. You will manage patient interactions, assist with appointments, and maintain records. Ideal candidates should possess excellent communication and organisational skills, as well as the ability to multitask effectively. This position promises fulfillment in a supportive environment with opportunities for personal and professional growth.

Benefits

27 days annual leave

Occupational health services

Flexible working options

NHS Pension scheme

Qualifications

• Must have excellent communication and organisational skills.
• Ability to multitask and work well in a team.
• Responsibilities include maintaining patient records and prioritising workload.

Responsibilities

• Provide front-of-house and telephone reception to patients and staff.
• Manage patient queries and appointment processes.
• Assist with booking and rescheduling appointments.

Skills

Excellent communication skills

Organisational skills

Multitasking

Teamwork

Job description

Overview

Go back Royal Devon University Healthcare NHS Foundation Trust

Receptionist (Endoscopy)

The closing date is 23 October 2025

We are looking for an enthusiastic and well-organised Receptionist to join our busy Endoscopy Department. You will be responsible for providing an effective service within the Endoscopy team, dealing directly with patients in the Department and over the phone.

Main duties

• Provide front-of-house and telephone reception to patients and staff in the Endoscopy Department.
• Work with the Endoscopy Booking Team and Nursing Staff to manage patient queries and ensure processes for patient appointments follow policy.
• Meet and greet patients, assist with booking/ rescheduling appointments as needed, and perform data input tasks.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services cover more than 2,000 square miles and serve more than 615,000 people.

We deliver emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford), with services across community settings and primary care. We offer research-enabled care with leading technologies and strong links to local universities.

Joining the Royal Devon means contributing to a growing integration journey and helping shape services for our communities.

Role details

The Endoscopy unit sits within the Medical Division and currently provides 2 Endoscopy rooms with 22 sessions over 6 days, including sessions run by Respiratory Medicine, Urology and Bowel Screening lists. It provides both inpatient and outpatient services for Endoscopic procedures, including:

• Diagnostic/therapeutic Gastroscopy
• Diagnostic/therapeutic Colonoscopy
• Diagnostic/therapeutic Urology

The successful candidate must have excellent communication and organisational skills, be able to multitask, and work well in a team. Responsibilities include maintaining patient records, prioritising workload, and ensuring patient appointments adhere to policy.

Interviews and contact

Interview Date: 3 November 2025

For further information please contact: Cara Jones, Endoscopy Nurse Manager on 01271 349180 or [e-mail]

Equality and benefits

As an inclusive employer, the Royal Devon values diversity and fosters a culture of inclusion where everyone can be themselves. Applications from all backgrounds, cultures, and abilities are encouraged. Priority may be given to NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.

We support staff development and wellbeing, including potential funding for qualifications, CPD opportunities, flexible working, and a healthy work-life balance. Benefits include 27 days annual leave (rising to 33 with bank holidays), occupational health services, staff discounts, and pension options.

Salary and benefits overview: extensive staff discounts, cycle to work, salary sacrifice options, and access to the NHS Pension scheme.

Person specification

General requirements

• See job description for duties and responsibilities.

Disclosure

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975 and will require a Disclosure to the DBS to check for any previous convictions.

Employer

Royal Devon University Healthcare NHS Foundation Trust