Receptionist (Emergency Department Out Of hours)

TN United Kingdom; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist for its Emergency Department in Exeter. This role is pivotal in ensuring a professional and efficient reception service, making a positive first impression on patients and visitors. Ideal candidates will possess excellent communication and interpersonal skills, with the ability to handle confidential information sensitively. Join a forward-thinking organization that values diversity and is committed to creating a supportive work environment. If you thrive in fast-paced settings and are passionate about patient care, this opportunity is perfect for you.

Benefits

NHS Pension scheme

Salary sacrifice schemes

Car lease schemes

Cycle to work scheme

Staff discounts on shopping and leisure

Qualifications

• Proficient in dealing with confidentiality issues and providing excellent customer care.
• Experience in busy environments and ability to work with minimal supervision.

Responsibilities

• Provide efficient reception service to patients and visitors in the Emergency Department.
• Ensure accurate recording of patient details and support safe patient care.

Skills

Excellent communication skills

Interpersonal skills

Ability to remain calm under pressure

Confidentiality management

Customer care

Job description

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Receptionist (Emergency Department Out Of hours), Exeter

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Client:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a561ecd1dacc

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Role Summary

• To provide a professional, efficient, and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust's policies and standards relating to confidentiality and customer care.
• To ensure patients' details are accurately recorded and the relevant documentation created to support safe patient care.
• To provide general clerical duties to support the patients' care/journey through the department with minimal delay.
• This position is instrumental in creating a “good first impression” of the Trust / Department to patients and visitors.

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role:

We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care, ensuring patient details are accurately recorded and relevant documentation is created to support safe patient care. This position is key in creating a positive first impression of the Trust / Department.

The Emergency Department handles approximately [number] attendances per year. It benefits from a new innovative IT system. This role would suit someone with excellent interpersonal skills, a proactive attitude, and a desire for a challenge.

The successful candidate will demonstrate excellent communication skills, the ability to remain calm under pressure, and experience in dealing with the general public and distressed individuals. A flexible approach to work, experience in busy environments, and the ability to work with minimal supervision are essential.

Working Pattern: hours per week over a 3-week rolling rota.

Week 3: Tuesday: - :, Saturday: - :, Sunday: - :

Interview Date: To be confirmed

For further information, please contact: Harriet Finch, Admin Line Manager.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications are received.

The Trust was established in April 2, combining the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

We serve Northern, Eastern, and Mid Devon with a workforce of over [number] staff, making us the largest employer in Devon. Our core services cover more than [number] people across over 2,000 square miles. We provide emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). We also offer integrated health and social care services, primary care, specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies, and strong links to universities position us at the forefront of research and innovation, enabling us to provide world-class care.

Our values underpin everything we do; click here to find out more.

It's an exciting time to join the Royal Devon as you help shape our services during our ongoing integration.

Looking After You

We support our staff in maintaining a healthy work-life balance through flexible working and family-friendly policies.

Starting NHS staff receive [number] days of paid annual leave plus bank holidays. You will also have access to occupational health services, counselling, wellbeing activities, and groups.

We are committed to developing and supporting you and your team, which may include funding for qualifications, days off for study, CPD, or rotational placements.

Financial Benefits

Salary isn't the only benefit. Staff discounts on shopping, fitness, leisure, and home appliance purchases are available. Other benefits include:

• Blue Light Card and Health Service Discounts
• Salary sacrifice schemes, including an onsite nursery at Exeter
• Car lease schemes
• The NHS Pension scheme
• Cycle to work scheme

If you're interested in this role, we look forward to hearing from you.