Receptionist - ED/UCC/Minor Injuries

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Blackburn is seeking a highly motivated Receptionist for its Emergency Department. The role requires excellent communication skills, flexibility for shift work, and the ability to manage patient information efficiently. Join a supportive team environment dedicated to high-quality patient care. Early application is encouraged as the vacancy may close once sufficient applications are received.

Qualifications

• Previous experience in a reception or customer service role.
• Ability to handle patient details meticulously.
• Flexibility to cover shift patterns.

Responsibilities

• Provide customer-oriented reception services.
• Accurately input and update patient details.
• Liaise professionally with patients and healthcare staff.

Skills

Confident communication

Excellent keyboard skills

Ability to work under pressure

Job description

Job Title: Receptionist - Emergency Department/Urgent Care

Please note that this post involves shift work with the following times:

• 8:00 am - 4:00 pm
• 1:30 pm - 9:30 pm
• Night shift: 9:30 pm - 8:00 am

East Lancashire Hospitals NHS Trust operates a busy Emergency Department, two Urgent Care Centres, and a Minor Injuries Unit. We are seeking a highly motivated individual to join our reception team.

The Emergency Department/Urgent Care has a 24-hour reception handling all patient arrivals via GP surgeries, Ambulance, or self-referral.

We have a vacancy for a receptionist working across 7 days, offering a supportive environment within an enthusiastic team of admin and medical staff. The role involves working at Royal Blackburn Hospital, Burnley Urgent Care Centre, and Accrington Minor Injuries Unit.

The successful candidate will provide customer-oriented reception services, accurately input and update patient details, and liaise professionally with patients, relatives, and healthcare staff. Flexibility to cover sickness, absences, and bank holidays is required, with shift times adapting to service needs.

Previous applicants need not apply.

Key skills include confident communication at all levels, excellent keyboard skills, and the ability to work quickly and accurately under pressure.

We offer support within the role and a collaborative team environment. The advert will close once sufficient applications are received, so early application is encouraged.

Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) provides high-quality acute healthcare for over 700,000 patients annually, employing over 8,000 staff renowned for their achievements.

For further details or informal visits, contact:

• Name: Georgina Davies
• Job Title: Assistant Deputy Directorate Manager - MEC
• Email: [e-mail]
• Telephone: [phone]