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Receptionist - ED/UCC/Minor Injuries

Midlands and Lancashire Commissioning Support Unit

Blackburn

On-site

GBP 20,000 - 25,000

Full time

2 days ago
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Job summary

A regional healthcare provider in Blackburn is seeking a receptionist for their busy Emergency Department and Urgent Care Centre. This role involves managing patient registrations, maintaining confidential records, and providing sensitive communication to patients. Ideal candidates will have GCSE qualifications and experience with Microsoft Office, alongside strong interpersonal skills. Shift work required.

Qualifications

  • GCSE Grade C or equivalent in English Language.
  • Experience using Microsoft Office for at least 2 years.
  • NVQ Level 3 or equivalent knowledge.

Responsibilities

  • Navigate and streamline patients to appropriate services.
  • Maintain confidential patient records and demographics.
  • Communicate with the public empathetically and tactfully.

Skills

Communication skills
Handling sensitive information
Conflict resolution

Education

GCSE Grade C in English
ECDL or experience in Microsoft Office
NVQ Level 3 or equivalent knowledge
Job description

East Lancashire Hospitals NHS Trust has a busy thriving Emergency Department and 2 Urgent Care Centre’s & a Minor injuries unit. We are currently seeking a highly motivated individual to join the reception team.

The Emergency Department/Urgent Care has a busy 24 hour reception area, dealing with all patients arriving at the hospital via GP surgeries, Ambulance or self-referral.

We currently have a vacancy for a receptionist over 7 days. We offer a supportive environment within an enthusiastic and motivated team of Admin and medical staff.

Job Overview

Please note that this post is shift work, and shift times are 8am - 4pm and 1.30 pm - 9.30pm and night shift 21.30 until 8am.

Previous applicants need not apply.

Main duties of the job

  • To navigate/streamline patients presenting with illness or injury to the appropriate service.
  • To create and maintain highly sensitive and confidential UCC/ED/MIU Record Cards for all patients, retrieval of cards and oversee efficient operation of the units filing system.
  • Ensure accurate recording of patient’s demographics and personal details onto Cerner in accordance with Departmental Procedures and print Record Card to relevant station for Nursing Staff.
  • Print wristbands when booking patients into the department.
  • Photocopying of patient record for other health care professionals as per Child Protection guidelines.
  • Scanning/emailing of confidential patient records to various departments.
  • Implement manual procedures if there is a system failure and report any faults to the IT Department.
  • Schedule, prepare and notify appointments for Clinic’s, retrieval of patient record Cards for daily Dressings Clinic which involves close liaison with clinicians, implementing and updating Cerner documentation as appropriate.

Working for our organisation

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Detailed Job Description And Main Responsibilities

  • To deal with general enquiries in a sensitive, emphatic manner.
  • To communicate with the general public where there maybe barrier. E.g. hard of hearing, elderly, people with learning disabilities and people whose first language is not English.
  • To be able to communicate with tact and diplomacy in situations where people may be upset, angry and injured.
  • To have the ability to diffuse conflict/confrontational/stressful situations and be familiar with and adhere to the Complaints Procedure.

Person specification

Essential criteria

  • GCSE Grade C or equivalent level of skills in English Language.
  • ECDL or experience of using microsoft office, usually 2 years.
  • NVQ 3 or equivalent knowledge.

Desirable criteria

  • Customer Service/Care.
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