Receptionist - Crowne Plaza Docklands

RBH; London; On-site; GBP 25,000; Full time

Job summary

Join a leading hospitality group as a Receptionist at Crowne Plaza London Docklands, where you’ll enhance guest experiences through excellent service. With a focus on personality and potential, we provide training for those new to the role. Enjoy benefits such as discounted hotel rates and flexible working options.

Benefits

Discounted hotel rates for staff and friends & family

Extra holiday days for your birthday

Flexible working options

Pension scheme

Free meals on duty

Free parking

Gym access

Qualifications

• Experience in customer-facing roles preferred.
• Computer literacy and a professional telephone manner.

Responsibilities

• Main point of contact for guest queries and requests.
• Perform check-in, check-out, and room change procedures.
• Conduct daily cashier checks of balances.

Skills

Interpersonal Skills

Customer Service

Computer Literacy

Job description

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Client:

RBH

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d13b41aebab9

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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JOIN OUR FAMILY

At RBH, we believe our people are our biggest assets and understand the value of putting you first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey...

A DAY IN THE LIFE OF A RECEPTIONIST AT CROWNE PLAZA LONDON DOCKLANDS

What you'll be doing...

Reporting to the Front Office Manager, you will work in shifts, including mornings, afternoons, and sometimes nights. As a Receptionist, you will have excellent interpersonal skills and be a crucial part of our guests’ experience. You must be self-motivated, personable, and committed to delivering high standards of guest service. The role requires handling guest complaints thoughtfully and welcoming guests warmly.

Your key responsibilities include:

• Being the main point of contact for guest queries and requests during your shift
• Maintaining knowledge of departmental standards and procedures
• Performing check-in, check-out, and room change procedures accurately in hotel systems
• Preparing information for group check-ins and checkouts
• Conducting daily cashier checks of balances, especially city ledgers

Our team works together to deliver outstanding service with enthusiasm and care. We value teamwork and great guest experiences!

WHAT WE NEED FROM YOU

We hire mainly based on personality and potential, but here are some requirements...

The ideal candidate cares about providing excellent service and uses their intuition and creativity to enhance guest experiences. We seek friendly, helpful professionals who maintain a positive, calm outlook and can make sound decisions. Experience is preferred but not essential; we focus on attitude and will provide training.

• Experience in customer-facing roles is preferred. No experience? No problem — we’ll train you!
• Computer literacy and a professional telephone manner

WHAT WE OFFER

Our benefits package is designed to support our team and foster a positive culture...

• Discounted hotel rates for staff and friends & family
• Extra holiday days for your birthday
• Flexible working options
• Pension scheme
• Free meals on duty (saving over £1000/year)
• Free parking and gym access

Learn more about our benefits and watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We celebrate diversity and inclusion. If you need reasonable adjustments during the application process, please contact us.

#LifeatRBH

• Job Ref RBH14583
• Location London (East)
• Salary/Benefits £24,524.00 per annum
• Contract type Permanent
• Hours Full Time
• Date posted 28/07/2024

Crowne Plaza London Docklands – Excel, located in London's Docklands, offers convenient access to attractions, with nearby transport links and amenities like a swimming pool, health club, and restaurants for relaxation after exploring the city.