Receptionist - Clinical

Lancashire Care Foundation Trust; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider is seeking a Receptionist for Duddon House, Barrow in Furness. This part-time position requires excellent organizational skills and a professional demeanor. The ideal candidate must be computer literate and have strong communication abilities. Flexibility in working patterns is encouraged. For those passionate about supporting mental health and community services, this role offers a rewarding career within the NHS.

Benefits

Flexible working options

Commitment to personal development

Supportive working environment

Qualifications

• Must have knowledge of administrative systems and processes.
• Experience in customer services or administration is required.
• Willingness to commit to continuous personal development.

Responsibilities

• Assist in providing a high standard, quality reception service.
• Work flexibly in response to the needs of the service.
• Problem-solving is an integral part of the role.

Skills

Excellent organization skills

Strong communication skills

Computer literacy

Professional telephone manner

Education

NVQ Level 2 in Customer Care - or equivalent experience

Job description

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

An exciting opportunity has arisen for a Receptionist based at Duddon House, Barrow in Furness. The post is for Thursday and Friday, 7.50 hours per day.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

If you have any queries or would like an informal discussion about the role please call us on the details provided

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria

• NVQ Level 2 in Customer Care - or equivalent experience
• Willingness to commit to continuous personal development

Knowledge

Essential criteria

• Knowledge of administrative systems and processes
• Understanding of confidentiality within the workplace

Experience

Essential criteria

• Previous experience in customer services or administration

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.

Please consider that AI-generated content may lack specificity and fail to address key criteria outlined in the job description providing impersonal and inaccurate information.

Please ensure that you read the person specification attached below as your application will be measured against this document.

Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.

For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description/Person Specification (PDF, 568.3KB)
• NHS Staff Benefits - 2023 (PDF, 556.9KB)
• We Do More at LSCFT (PDF, 654.2KB)