Receptionist - Clinical

Lancashire & South Cumbria NHS Foundation Trust; United Kingdom; On-site; GBP 18,000 - 22,000; Part time

Job summary

A regional healthcare provider in Barrow in Furness seeks a part-time Receptionist to deliver quality reception services. The role involves assisting a diverse clientele and requires excellent organization and communication skills. Candidates must have NVQ Level 2 in Customer Care or equivalent experience. Flexible working options are encouraged to enhance work-life balance.

Benefits

Flexible working options

Continuous personal development opportunities

Qualifications

• Must be computer literate and proficient in Microsoft Office.
• Previous experience in customer services or administration is essential.
• Willingness to commit to continuous personal development.

Responsibilities

• Provide a high standard, quality reception service.
• Assist in various administrative tasks as directed by the line manager.
• Maintain confidentiality in all interactions.

Skills

Excellent organisation skills

Strong communication skills

Problem-solving skills

Education

NVQ Level 2 in Customer Care or equivalent experience

Job description

Job summary

An exciting opportunity has arisen for a Receptionist based at Duddon House, Barrow in Furness. The post is for Thursday and Friday, 7.50 hours per day.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

If you have any queries or would like an informal discussion about the role please call us on the details provided

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description
Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Customer Care - or equivalent experience
• Willingness to commit to continuous personal development

Knowledge

Essential

• Knowledge of administrative systems and processes
• Understanding of confidentiality within the workplace

Experience

Essential

• Previous experience in customer services or administration

Person Specification
Qualifications

Essential

• NVQ Level 2 in Customer Care - or equivalent experience
• Willingness to commit to continuous personal development

Knowledge

Essential

• Knowledge of administrative systems and processes
• Understanding of confidentiality within the workplace

Experience

Essential

• Previous experience in customer services or administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust
Address

Duddon House

Barrow in Furness

LA18 5BB

Employer's website