Receptionist/Clerk - Emergency Department

Dorset County Hospital Nhs Foundation Trust; Dorchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Dorset County Hospital NHS Foundation Trust in Dorchester is seeking an ED Receptionist/Clerk on a part-time basis. You will be part of a small, friendly team handling receptionist and administrative duties in our Emergency Department, which sees about 47,000 patients a year on average.

Rotas include Early, Double Up, Late, Twilight and Night shifts. Shifts are planned 6 weeks in advance and enhancements are payable for unsociable hours.

Qualifications

• Experience in customer service and administration preferred.
• Excellent communication skills and a flexible, reliable approach.

Responsibilities

• Booking in ambulances
• Booking in walk-in patients
• Assisting patients' relatives
• Answering calls from other hospital wards
• Booking transport for patients

Skills

Customer service

Communication

Administrative skills

Job description

Part time hours available. This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department. The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team. Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota. You will be allocated a mixture of shifts including nights, weekends and some bank holidays.

• Early - 6:30am - 2:30pm
• Double Up - 10:30am - 6:30pm
• Late - 2:30pm - 10:30pm
• Twilight - 6:30pm - 2:30am
• Night - 10:30pm - 6:30am

Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts and days off and enhancements are payable for unsociable hours. If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.

Main duties of the job

The role is located within the Emergency Department at Dorset County Hospital in Dorchester. Your role will include:

Duties associated with the Emergency Department Reception

• Booking in Ambulances
• Booking in Walk-in Patients
• Assisting Patients Relatives
• Answering phone calls from other hospital wards

Duties associated with Bed Bureau

• Answering calls from GP Surgeries
• Liaising with speciality services
• Booking transport for patients

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.