Receptionist Clerk

Northern Care Alliance NHS Foundation Trust; United Kingdom; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Receptionist Clerk, where you’ll play a vital role in providing exceptional service to patients. This position offers the opportunity to work in a dynamic environment, assisting with the management of health records and ensuring smooth patient experiences. You'll be part of a dedicated team committed to improving health outcomes in the community. With a focus on flexibility and work-life balance, this role not only provides a competitive salary but also a range of benefits to support your well-being and career growth. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Flexible working opportunities

Annual leave allowance

Health and wellbeing activities

Qualifications

• Education to GCSE level is essential.
• Experience dealing with patients/customers is crucial.

Responsibilities

• Create mini medical records and support patients with check-ins.
• Book and schedule patient appointments while ensuring compliance.

Skills

Confidentiality understanding

Numeracy

Literacy

Listening skills

Communication with patients/customers

Attention to detail

Keyboard skills

Computer skills

Education

GCSE education

Job description

Northern Care Alliance NHS Foundation Trust

About

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - careappreciate, an inspired – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

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Key details

Location

SiteSalford Royal HospitalAddressStott Lane and West OneTownSalfordPostcodeM6 8FTMajor / Minor RegionManchester

Contract type & working pattern

ContractPermanentHoursFull time - 37.5 hours per week (08:00 to 20:00)

Salary

Salary£23,615 per annumSalary periodYearly

Grade(Band 2)

Specialty

Main areaHealth Records

Job overview

We have 2 vacancies for a Receptionist Clerk to work in Health Records at Salford Royal Hospital.

You will be responsible for creating ‘mini’ medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients self-checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community.

You will also undertake the booking and scheduling of patient appointments and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.

You will provide a high quality service focused on customer service for each patient and the Trust’s clinical teams.

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The Health Records Service will be central in the move to scanned health records as part of the Trust’s developing Electronic Patient Records and will therefore provide a different service than has historically been the case. The Service provides the Trust-wide Reception, Overseas Visitors, Private Patients, Intensive Therapy Unit (ITU) Bed Information Services.

The Health Records Service and particularly the reception service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and may be expected to work across all Trust sites.

The Health Records Service will retrieve and prepare records for scanning in advance of planned patients outpatient appointments and admissions along with providing a service for short notice and non-planned appointments and admissions.

A records library service will be maintained for low retrieval records which are not currently in active use, for deceased patients and items that will not be scanned and manage the destruction of these records in accordance with the Records Management Policy.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively. Click here for further information.

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

[email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

@NCACareersNHS

Person specification

Qualifications

Essential criteria

• Education to GCSE

Desirable criteria

• Customer Services

Skills

Essential criteria

• Understanding of Confidentiality, data protection and Caldicott Principles
• Good level of Numeracy and Literacy
• Listening
• Communicating with patients/customers
• Attention to detail
• Good keyboard and PC skills
• Computer Skills

Desirable criteria

• Had customer service training

Experience

Essential criteria

• Experience dealing with patients/customers

Desirable criteria

• Worked within the NHS

Documents

• Health Records / Receptionist (, 352.6)PDFKB
• FR Form (, 168.6)PDFKB
• Sponsorship & eVisa Information (, 141.8)PDFKB

Further details / informal visits contact

NameTina YoudJob titleReception Support ManagerEmail address [email protected]Telephone number0161 206 8511Additional information

or

Anna Wynn

0161 206 1403

[email protected]