Receptionist/Clerk

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wales is seeking a Receptionist/Clerk to provide front of house support for the Mental Health Department. Key responsibilities include answering calls, greeting visitors, and handling mail. The ideal candidate will have experience in data entry and possess knowledge of administrative systems. Welsh language skills are advantageous. This role involves working weekends and out-of-office hours.

Benefits

Leading pension

Generous leave

Flexible work opportunities

Career growth

Qualifications

• Knowledge of administrative systems and clerical procedures acquired through training.
• Experience in using databases and data entry.
• Previous front of house experience is desirable.

Responsibilities

• Answer the telephone and deal with service-related queries.
• Meet visitors and staff with professionalism.
• Sort and distribute incoming mail.

Skills

Knowledge of administrative systems

Data entry skills

Welsh language speaking/listening skills

Good standard of literacy and numeracy skills

Education

NVQII Business Administration

ECDL

Tools

WPAS (Myrddin) System

Job description

Go back Cwm Taf Morgannwg University Health Board

Receptionist/Clerk

The closing date is 06 October 2025

The post holder will provide an efficient front of house service predominantly out of office hours and on weekends supporting all members of staff working within the Mental Health Department at the Royal Glamorgan Hospital Mental Health Unit.

As well as reception duties, the role will also encompass data entry and other Clerical Duties. The post holder will be expected to portray a positive image and be able to liaise in a professional manner with colleagues, patients and visitors to the Department.

Main duties of the job

• Answer the telephone, deal with queries relevant to the service and/or take accurate messages.
• Meet and greet Visitors, Staff and members of the general public with professionalism and curtesy at all times.
• Receive, open, sort and distribute incoming mail and prepare outgoing mail on a daily basis.
• Use computerised system to book appointments and complete associated processes.
• Use Room Booking system to book meetings.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Qualifications/Knowledge

• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
• NVQII Business Administration or relevant experience, skills and knowledge.
• OCR/RSA II typing or equivalent relevant experience and skills.
• ECDL.
• Knowledge of WPAS (Myrddin) System.

Experience

• Experience of using databases and data entry.
• Previous NHS experience.
• Previous front of house experience.

Aptitude and Abilities

• Good standard of literacy and numeracy skills.
• Ability to transfer IT skills to new applications as required.
• Welsh language speaking/listening skills at Level 3 or above

Values

• Sensitive to the issues faced by people with mental health problems
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board