Receptionist / Clerical Officer MH & LD

NHS; Haverfordwest; On-site; GBP 25,000; Full time

Job summary

A regional health service provider is seeking a Band 2 Receptionist/Clerical Officer to support their Community Mental Health Team in Haverfordwest. The ideal candidate will have excellent interpersonal and organisational skills, a Level 2 qualification, and strong knowledge of IT systems. This fixed-term role offers an annual salary of £24,833, with a working pattern that may include job sharing. The ability to communicate in Welsh is a plus.

Qualifications

• Understanding of confidentiality is essential.
• Enthusiastic attitude and willingness to learn are very important.
• Previous office administration experience is desirable.
• Ability to speak Welsh is desirable.

Responsibilities

• Support the Community Mental Health Team.
• Handle office administration tasks.
• Communicate with patients and ensure confidentiality.

Skills

Interpersonal skills

Organisational abilities

Verbal communication skills

Written communication skills

IT skills

Education

Level 2 qualification (e.g., NVQ)

Tools

Microsoft Office

Job description

Job summary

This is an exciting opportunity for a Band 2 Receptionist/Clerical Officer to join the Community Mental Health Team at Brocerwyn Centre and Havenway.

We are looking for an enthusiastic person with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.

Main duties of the job

An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is also very important.

The successful individual will need to be a team player with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems (Microsoft Office packages and databases etc) is essential.

The applicants will be required to have a flexible approach towards the needs of the service and be able to travel between sites in a timely manner in line with the Transformation of Mental Health 7 day working.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year per annum (pro rata if part time)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Job share

Reference number

100-AC216-0725

Job locations

Brocerwyn Centre/Havenway

Fishguard Road

Haverfordwest

SA61 2PZ

Job description Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.

Interviews will be held on 02/09/25

Job description Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.

Interviews will be held on 02/09/25

Person Specification Qualifications and Knowledge Essential

• Level 2 qualification e.g. NVQ's or equivalent
• Numeracy and Literacy Skills
• A good knowledge of IT

Desirable

• ECDL or equivalent experience and or qualifications

Experience Essential

• Experience with using IT systems

Desirable

• Previous office administration experience

Language Skills Desirable

• Welsh Speaker (Level 1)

Person Specification Qualifications and Knowledge Essential

• Level 2 qualification e.g. NVQ's or equivalent
• Numeracy and Literacy Skills
• A good knowledge of IT

Desirable

• ECDL or equivalent experience and or qualifications

Experience Essential

• Experience with using IT systems

Desirable

• Previous office administration experience

Language Skills Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Hywel Dda University Health Board

Address

Brocerwyn Centre/Havenway

Fishguard Road

Haverfordwest

SA61 2PZ

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Employer details Employer name

Hywel Dda University Health Board

Address

Brocerwyn Centre/Havenway

Fishguard Road

Haverfordwest

SA61 2PZ

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)