Receptionist / Clerical Officer | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Poole is seeking an administrator to work part-time (15 hours/week). You will be responsible for managing reception duties, handling patient queries, and providing support to clinical teams. The ideal candidate is highly organized and has excellent communication skills. Join a dynamic and inclusive team dedicated to outstanding healthcare services.

Qualifications

• Experience in handling telephone queries and patient correspondence.
• Ability to work in a busy department and manage multiple tasks.
• A commitment to delivering high-quality customer service.

Responsibilities

• Manage reception duties dealing with telephone queries and patients face to face.
• Download ERS referrals and make appointments.
• Provide administrative support to the clinical team.

Skills

Excellent communication skills

Strong organizational skills

Customer focused service

Ability to manage multiple work streams

Job description

The administration team is currently looking to recruit an administrator to work 15 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, downloading referrals, post, managing patient and hospital correspondence, data inputting and problem solving whilst covering the reception. In addition to dealing with patients a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.

You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.





You will be responsible for the covering of reception dealing with telephone queries and patient's face to face, downloading ERS Referrals, making appointments, printing letters, giving hearing batteries out to patients.

You will also be responsible for booking and rebooking appointments.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]


This advert closes on Thursday 31 Jul 2025