Receptionist/ Clerical Officer

NHS; Wrexham; On-site; GBP 24,000; Part time

Job summary

An exciting opportunity has arisen for two Clerical Officers to join the IV Suite at Wrexham Maelor Hospital. This part-time position involves offering clerical support, managing patient appointments, and ensuring the smooth running of office operations within a dynamic healthcare environment. The ideal candidate will possess strong IT skills and be proficient in Welsh to facilitate effective communication with patients.

Qualifications

• Experience in clerical/office/reception duties required.
• Previous work with the public in a busy environment.
• High attention to detail and organizational skills necessary.

Responsibilities

• Provide reception service and manage patient appointments.
• Handle patient records and maintain confidentiality.
• Assist with inputting data for clinical audits.

Skills

Good communication skills

IT Skills

Welsh speaking - minimum level 3 required

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration NVQ in Customer Service ECDL

Job description

Job summary

Are you looking for an interesting clerical role and to work in a niche environment? Then this may be the position for you.

We have an exciting opportunity for 2 x candidates to join the team within the IV Suite at the Wrexham Maelor Hospital. The Clerical Officer role will be worked as a job share -18.75hr per week on a rolling rota to provide clerical support to the department Monday through to Friday.

The Clerical Officer(s) will provide a Front of house service, greeting patients on their arrival to the department and supporting the patient journey runs as smoothly as possible. This will include arranging appointments and processing the outcomes of the outpatient clinics, ensuring patient records are updated accurately, receiving and dispatching of patient case notes, along with other duties to ensure that the department meets all the patient's needs.

You should have excellent IT, communication and clerical skills, be well organised with a meticulous approach to work and attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.

The ability to speak Welsh is essential for this post.

Main duties of the job

To ensure confidentiality is maintained at all times.

Provide a friendly and comprehensive reception service to all staff and patients visiting the department.

Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.

To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.

Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives.

Deal courteously with telephone calls and enquires and relay messages in an efficient manner as service standard, processing urgent referrals.

Assist with general clerical duties, including distributing incoming mail.

To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.

To collate and distribute clinic lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to clinic lists. This may include the booking of emergencies.

Print and distribute clinic lists in a timely manner.

Liaise with the nursing and medical teams within the department, to help maintain patient flow.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

050-AC190-0325W-A

Job locations

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications Essential

• Maths/English GCSE or equivalent

Desirable

• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience Essential

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable

• Previous experience working within the health care sector General experience of administration functions

Skills Essential

• Good communication skills
• IT Skills
• Welsh speaking - minimum level 3 required

Desirable

• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records

Knowledge Desirable

• Knowledge of data protection and patient confidentiality

Person Specification Qualifications Essential

• Maths/English GCSE or equivalent

Desirable

• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience Essential

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable

• Previous experience working within the health care sector General experience of administration functions

Skills Essential

• Good communication skills
• IT Skills
• Welsh speaking - minimum level 3 required

Desirable

• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records

Knowledge Desirable

• Knowledge of data protection and patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)