Receptionist/Clerical Officer

Integrated Care System; West Bromwich, Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Cardiology Diagnostics department at a leading NHS Trust is seeking a full-time Clerical Officer for a 24-month contract. The role involves managing busy reception desks, booking appointments, and providing clerical support to clinical staff. Ideal candidates will possess excellent communication skills, relevant clerical experience, and meet educational qualifications. This position offers an opportunity to contribute to patient care in a diverse healthcare environment.

Qualifications

• Experience in a clerical role within a medical environment is required.
• Experience in a cardiology department is desirable.
• Must have qualifications equivalent to GCSE English and Maths.

Responsibilities

• Greet and assist patients at reception, logging their arrival.
• Manage appointment bookings and correspondences.
• Assist with administrative duties as requested.

Skills

Communication

Organisational skills

Clerical experience

Education

GCSE English A-C or equivalent

GCSE Maths A-C or equivalent

RSA 1

AMSPAR

Tools

Appointment booking systems

Lorenzo system

Job description

The Cardiology Diagnostics department at SWBH NHS Trust is looking to recruit a full time Clerical Officer on a 24 month fixed term contract.

The department currently provides outpatient services at both City Hospital and Sandwell Hospital sites and carries out a variety of procedures on patients with known or suspected cardiac conditions. The successful candidate will work over both sites and will also be required to rotate to our third site, the Midland Metropolitan University Hospital.

Our clerical team is essential to the efficient running of the department; providing support to the clinical staff by managing the busy reception desks, booking and changing appointments, relaying urgent test requests and carrying out a variety of other clerical duties such as filing, photocopying, typing, database entry, and dispatching results.

We are therefore looking for someone with excellent communication and organisational skills, with experience of working in a clerical role within the medical field. Experience of working in a Cardiology department is desirable, but not essential.

If you do not hold a level 3 business administrator qualification, this could be offered as part of our staff personal development process after commencement in the post.

Main duties of the job

• To work on reception, greet and assist patients and log their arrival
• To receive calls from patients and medical staff and assist them with their queries
• To receive, open and organiseall correspondence and to action as appropriate.
• To use both the departmental and hospital appointment scheduling systems, in order to book diagnostic tests and distribute appointment letters to patients.
• To prepare paperwork associated with cardiac physiologist's investigations/procedure clinics.
• To undertake filing of correspondence and reports as required within the department.
• To receive portable heart monitors from patients at the reception desk and complete relevant documentation.
• Keep senior staff informed of all day-to-day occurrences that affect the functioning of the department.
• To assist the Service Managers with administrative duties as and when required

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of this role.

Person Specification

Qualifications

• GCSE English A-C, or equivalent
• GCSE Maths A-C, or equivalent
• RSA 1
• AMSPAR

Experience

• Working in a clerical role in a medical environment
• Working in a clerical role in a cardiology department
• Experience with appointment booking systems
• Experience of using Lorenzo system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.