Receptionist/Clerical Officer

NHS; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading healthcare institution in Manchester is looking for a highly motivated receptionist to provide support at the Manchester Heart Centre. This role involves greeting patients, managing appointments, and ensuring an efficient reception area. Ideal candidates will have strong communication skills and experience in a customer-facing role. A good standard of education is required, along with computer literacy. This is a full-time, fixed-term position offering a salary of £24,465 per year.

Qualifications

• Proven experience of working in a busy office/admin environment.
• Experience of working with the public/customer facing.
• Able to work on own initiative and organise day-to-day tasks.

Responsibilities

• Greet all visitors and respond to their requirements.
• Enter clinic attendances and outcomes into the system.
• Book appointments and maintain the reception area.

Skills

Effective written and oral communication skills

Ability to work under pressure

Good timekeeping

Experience in a customer facing role

Knowledge of Microsoft Office packages

Education

GCSE standard grades A-C/9-4 in English and Maths

Additional qualifications in Business Admin and/or Customer Service

Job description

Job summary

We are looking for a highly motivated and enthusiastic receptionist to provide reception and administrative support for the Manchester Heart Centre at the MRI and the Cardiorespiratory Department at Trafford General. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The role is based across site at the Manchester Heart Centre, Manchester Royal Infirmary and Cardiorespiratory Department, Trafford General Hospital. Working hours will be 7.5 hours a day, based on a 7 day rota.

Main duties of the job

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto Hive in the identified timescales and to the identified standards.

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to transport/Interpreter requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

To work flexibly across the service as required.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

349-WTWA-7320971-RL4

Job locations

Manchester Royal Infirmary

Oxford Road

Manchester

M13 9WL

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Person Specification Qualifications Essential

• Educated to GCSE standard grades A-C/9-4 in English and Maths or equivalent experience.

Desirable

• Additional qualifications in Business Admin and/or Customer Service

IT Essential

• Knowledge and experience of Microsoft Office packages

Experience Essential

• Proven experience of working in a busy office / administrative environment.
• Experience of working with the public/ customer facing.

Desirable

• NHS/health related reception/administration experience.

Skills Essential

• Effective written and oral communication skills.
• The ability to deal with enquiries in a polite and nonjudgmental manner.
• Ability and commitment to work as a member of a busy multi-disciplinary team.
• Ability to work on own initiative and organise own day to day tasks.

Personal Attributes Essential

• Able to work under pressure and meet deadlines.
• Good timekeeping.
• Flexible approach to work.
• Ability and willingness to undertake further training as required.
• Tactful and diplomatic approach.

Person Specification Qualifications Essential

• Educated to GCSE standard grades A-C/9-4 in English and Maths or equivalent experience.

Desirable

• Additional qualifications in Business Admin and/or Customer Service

IT Essential

• Knowledge and experience of Microsoft Office packages

Experience Essential

• Proven experience of working in a busy office / administrative environment.
• Experience of working with the public/ customer facing.

Desirable

• NHS/health related reception/administration experience.

Skills Essential

• Effective written and oral communication skills.
• The ability to deal with enquiries in a polite and nonjudgmental manner.
• Ability and commitment to work as a member of a busy multi-disciplinary team.
• Ability to work on own initiative and organise own day to day tasks.

Personal Attributes Essential

• Able to work under pressure and meet deadlines.
• Good timekeeping.
• Flexible approach to work.
• Ability and willingness to undertake further training as required.
• Tactful and diplomatic approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary

Oxford Road

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary

Oxford Road

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)