Receptionist / Clerical Assistant - MOR10835

Moray Council; Keith; On-site; GBP 24,000 - 29,000; Part time

Job summary

A pivotal role within the Sports & Leisure Services Division, as a Receptionist for Moray Council, entails providing exemplary customer service and efficiently handling payments. The candidate will engage users upon entry, manage bookings, and ensure meticulous financial procedures are followed, all while contributing to a friendly atmosphere. This part-time position offers a competitive salary, fostering positive community relations and upholding service standards.

Qualifications

• Experience in a busy reception environment.
• Experience handling cash, cheques, and card transactions.
• Strong customer service and computer skills.

Responsibilities

• Provide information and assistance to users entering the Centre.
• Handle bookings and enquiries from customers.
• Receive and reconcile admissions fees at Reception.

Skills

Customer care

Interpersonal skills

Organisation

Time management

Flexibility

Initiative

Communication

ICT skills

Education

4 SQA Standard Grades or equivalent at level 3 including English

Job description

Job Description

To provide a range of reception services including cashier and duties for the Sports & Leisure Services Division.

To represent Sport & Culture Service and the Moray Council in ensuring a high quality service is provided, whilst maintaining good operational procedures and relationships between the service and members of the public.

Responsibilities

Dealing initially with users entering the Centre and providing information.

Receiving bookings and dealing with enquiries.

Receiving fees for admission to the swimming pool and associated facilities.

Reconciling receipts, returns and securing monies taken at Reception.

Maintaining stock control records.

Ensure a high standard of customer care in respect of all users of services.

Ensuring that all financial and administration procedures of the Council are complied with.

The Individual

Experience of working in a busy reception environment using relevant technology e.g. photocopier, e-mail, intra / internet.

Clerical / administration / typing experience.

Experience of handling cash / cheques / card transactions.

4 SQA Standard Grades or equivalent at level 3 or above, including English

Ability to organise and manage own workload.

Ability to use initiative when required.

Self-confidence.

Strong customer care skills and focus.

Effective interpersonal skills.

Ability to work to deadlines.

Ability to identify priorities and plan work.

Good working knowledge of Microsoft Office / ICT skills.

Effective organisational skills / time management with the ability to respond to conflicting and competing demands.

Ability to communicate effectively in written and verbal forms.

Willingness to accept direction / delegation.

Ability to deal sensitively with customers.

Flexibility to meet the needs and demands of the service.

Closing date - 11th July 2025

Starting salary £24,995 (pro rata)
£13.26 per hour
10 hours per week

For further information contact - Ken Brown [phone]