Receptionist/Clerical Assistant

Integrated Care System; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare trust is seeking a motivated Receptionist/Clerical Assistant to join the Newcastle Adult Community Mental Health Team. This role, based at the Bradwell Hospital Site, offers flexible working hours and requires relevant experience in a healthcare setting. Ideal candidates should possess strong communication skills and be proficient in Microsoft Office. The position supports a team of mental health professionals and contributes to enhancing patient experiences.

Benefits

Flexible working hours

Supportive team environment

Free parking available

Qualifications

• Experience working in a busy office or clinical environment.
• Ability to handle a busy reception or switchboard.
• Standard keyboard skills including knowledge of MS Office.

Responsibilities

• Respond to requests for information.
• Prepare routine documents including letters and reports.
• Answer routine telephone queries.

Skills

Experience in healthcare reception

Knowledge of Microsoft Office

Excellent communication skills

Education

BTEC/NVQ Level 2 Diploma in Business Admin or equivalent

Job description

Go back North Staffordshire Combined Healthcare Trust

Receptionist/Clerical Assistant

The closing date is 12 August 2025

***THIS VACANCY IS OPEN TO ICB/UHNM/MPFT/NSCHT EMPLOYEES ONLY***

We are looking for a motivated, enthusiastic individual to join Newcastle Adult Community Mental Health Team (Lyme Brook Centre), Monday to Friday 9am to 5pm (part-time and flexible working will be considered). The Team operates from its main base on the Bradwell Hospital Site (free parking) which serves an identified catchment area within Newcastle-under-Lyme and the surrounding areas.

If you have experience of working as a Receptionist in a healthcare environment, with knowledge and experience of using Microsoft Office packages, have excellent communication skills and are motivated to further develop your administration skills and want to work as part of a large MDT, this role is perfect for you!

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

Main duties of the job

• Respond appropriately to requests for information
• Act on correspondence - referring to the appropriate person as required
• Providing routine information to manager and colleagues
• Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
• Co-ordinate programmes of work (such as training schedules or the use of rooms, setting up of rooms)
• Assist in ensuring that appropriate facilities are available for scheduled events

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job responsibilities

You will be working alongside a well-established, experienced and extremely supportive team of people, including Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Support Workers, Pharmacists, Advanced Clinical Practitioners, Social Workers, Psychologists, CBT Therapists, Students, Administration and Primary Care Colleagues.

You may be required to travel to various Trust locations as required.

The Team promotes a positive work life balance and we are committed to the continual growth and development of our staff.

This is an exciting opportunity to be part of a forward-thinking Team in a role that will positively influence the experience of Secondary Mental health Services, for our Service Users.

Person Specification

Qualifications

• BTEC/NVQ Level 2 Diploma in Business Admin or equivalent, or willingness to work towards and/or experience of working in a busy office or clinical environment.

Experience

• Responsibility for a busy reception/switchboard.

Knowledge

• Standard keyboard skills including knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Staffordshire Combined Healthcare Trust